Ronald Mutale
Killeen,TX
Summary
Dynamic Area Sales Manager with a proven track record at Expo Home Improvement, excelling in relationship building and pipeline management. Achieved top performer status by consistently exceeding sales targets and enhancing customer satisfaction. Skilled in negotiating contracts and developing strategic partnerships, driving significant revenue growth through effective prospecting and customer service.
Overview
16
16
years of professional experience
Work History
Area Sales Manager
Expo Home Improvement
03.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Area Sales Manager
ADT Security
10.2019 - 03.2022
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
Lead Technician
Jump Start up for Uber
04.2016 - 09.2019
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment and wrote SOPs.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Tested components and systems to evaluate performance and identify concerns.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Lead Technician
Google Fiber
06.2014 - 08.2016
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected fiber systems.
- Tested components and systems to evaluate performance and identify problems.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Established strong relationships with clients by consistently providing high-quality service and addressing problems.
- Implemented, configured, and optimized safety standards.
Nurse
Great Barrington Rehab And Nursing Center
06.2009 - 05.2014
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Bachelor of Science - Nursing
SUNY At Albany
Albany, NY05-2009
Skills
- Relationship building
- Partnership development
- Pipeline management
- Leads prospecting
- Time management
- Customer service
Timeline
Area Sales Manager
Expo Home Improvement
03.2022 - Current
Area Sales Manager
ADT Security
10.2019 - 03.2022
Lead Technician
Jump Start up for Uber
04.2016 - 09.2019
Lead Technician
Google Fiber
06.2014 - 08.2016
Nurse
Great Barrington Rehab And Nursing Center
06.2009 - 05.2014
Bachelor of Science - Nursing
SUNY At Albany
Similar Profiles
Czria WalkerCzria Walker
Project Coordinator at Expo Home ImprovementProject Coordinator at Expo Home Improvement
Logan PottsLogan Potts
Lead Bathroom Installer at expo home improvementsLead Bathroom Installer at expo home improvements
Yaneli PachecoYaneli Pacheco
Office Assistant at Home Expo Financial Inc.Office Assistant at Home Expo Financial Inc.