Ronald Occhino
Scottsdale,AZ
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Hyatt Regency Scottsdale. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in cash handling and inventory management, consistently delivering quality service while optimizing workflow and fostering team collaboration.
Overview
35
35
years of professional experience
Work History
General Cleaner
Pat Zussman House Cleaning
Scottsdale, AZ
01.2019 - Current
- Ensured cleanliness and organization in client homes, enhancing overall client satisfaction.
- Followed established protocols for sanitizing high-touch areas in residential settings.
- Utilized cleaning equipment and supplies safely and efficiently for various surfaces.
- Coordinated with coworkers to complete cleaning tasks promptly, supporting timely service delivery.
- Provided friendly service to customers, contributing to positive client experiences.
Cashier
Walgreens
Scottsdale, AZ
07.2022 - 12.2022
- Operated cash register for payments, returns, and exchanges, ensuring accuracy and customer confidence.
- Processed customer transactions at point of sale, contributing to timely service delivery.
- Maintained accurate cash drawer and balanced at shift end.
- Provided courteous service to enhance customer satisfaction and promote repeat business.
- Assisted customers with product inquiries and recommendations.
Deli Associate
Basha’s
Scottsdale, AZ
01.2022 - 07.2022
- Prepared fresh deli meats and cheeses to customer specifications.
- Sliced and weighed deli meats and cheeses to meet customer specifications and enhance their shopping experience.
- Guided customers in product selection, enhancing their shopping experience with tailored recommendations.
- Ensured cleanliness and organization in deli area to maintain high standards of food safety and customer satisfaction.
- Executed cash, credit, and debit transactions accurately, contributing to efficient service and customer trust.
Sever / Supervisor
The Quilted Bear
Scottsdale, AZ
09.2005 - 12.2010
- Oversaw daily front-of-house operations, ensuring seamless service delivery and team coordination.
- Managed scheduling and staffing to ensure optimal service coverage.
- Trained new servers on menu items and customer service standards.
- Engaged with guests throughout meal service, proactively replenishing drinks and addressing additional requests to enhance dining experience.
- Greeted and accommodated guest to create welcoming experience from first interaction.
Room Service Captain
Hyatt Regency Scottsdale
Scottsdale, AZ
09.1999 - 01.2005
- Delivered exceptional service to multiple customers daily, enhancing dining experience at 4-star establishment.
- Supervised dining room operations to maintain high standards of guest service.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new staff on service standards and procedures for consistent guest experience.
- Operated POS terminals to efficiently input orders, split bills, and calculate totals for accurate billing.
Drafter
Paramount Designs
Phoenix, AZ
06.1996 - 09.1999
- Developed precise CAD drawings from hand sketches, verbal instructions, and site visits, ensuring alignment with project requirements.
- Created detailed drawings using CAD software for architectural designs.
- Collaborated with architects to clarify and enhance design specifications, ensuring project goals were effectively met.
- Ensured drawings adhered to relevant design standards and codes to maintain compliance and quality.
- Reviewed project plans for compliance with building codes and regulations, maintaining quality and adherence to standards.
Cook
El Pollo Asado
Phoenix, AZ
06.1991 - 07.1995
- Prepared marinated chicken using traditional recipes and grilling techniques, ensuring rich flavors and consistent quality.
- Prepared dishes by following established recipes, ensuring quality and consistency.
- Managed industrial ovens, stoves, and grills for efficient food preparation.
- Managed food inventory, monitoring freshness to minimize waste and maintain high standards of food safety.
- Operated kitchen equipment, ensuring proper usage and maintenance protocols.
Education
Associate in Arts - Electro-Mechanical Drafting
High-Tech Institute
Phoenix, AZ12-1996
High School Diploma -
Chaparral
Scottsdale, AZ06-1993
Skills
- Cleaning equipment operation
- Sanitation techniques
- Cleaning standards
- Facility maintenance
- Equipment maintenance
- Safety protocols
- Inventory control
- Inventory tracking
- Daily task management
- Task scheduling
- Workflow optimization
- Problem solving
- Client interaction
- Customer excellence
- Team collaboration
- Effective communication
- Attention to detail
Timeline
Cashier
Walgreens
07.2022 - 12.2022
Deli Associate
Basha’s
01.2022 - 07.2022
General Cleaner
Pat Zussman House Cleaning
01.2019 - Current
Sever / Supervisor
The Quilted Bear
09.2005 - 12.2010
Room Service Captain
Hyatt Regency Scottsdale
09.1999 - 01.2005
Drafter
Paramount Designs
06.1996 - 09.1999
Cook
El Pollo Asado
06.1991 - 07.1995
Associate in Arts - Electro-Mechanical Drafting
High-Tech Institute
High School Diploma -
Chaparral