Summary
Overview
Work History
Education
Skills
Ronald Osmundson

Ronald Osmundson

Redmond

Summary

Professional with experience in front-line customer service and business client relations, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.

Overview

18
18
years of professional experience

Work History

Commercial Courier Driver

FedEx Ground
06.2024 - Current
  • Safely deliver packages on time, enhancing customer satisfaction and trust
  • Efficiently manage delivery routes, reducing transit time and fuel costs
  • Collaborate with team to streamline operations, improving overall efficiency
  • Resolve delivery issues promptly, ensuring continuous service reliability
  • Deliver packages efficiently, ensuring timely and secure transportation
  • Optimize routes for maximum productivity, consistently meeting delivery targets
  • Maintain meticulous records of deliveries and vehicle conditions
  • Conduct thorough pre-trip inspections, ensuring compliance with safety regulations
  • Foster positive relationships with customers and team members
  • Coordinate with dispatch to resolve delivery challenges and improve service quality
  • Propose and implement route optimization strategies, reducing fuel consumption and improving delivery efficiency
  • Adapt to new technologies for tracking and reporting
  • Assist in training new drivers, sharing best practices for safe and efficient deliveries
  • Contribute to a positive team environment, promoting safety and productivity

Director & Operations Manager

Care Bears Lil' Munchkin Daycare
02.2020 - Current
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only 3 months
  • Reconciled accounts and maintained bookkeeping, A/R and A/P, cash handling
  • Modernized instructional plans and educational approaches to enhance student learning
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
  • Monitored social media and online sources for industry trends
  • Maintained comprehensive records of program documentation
  • Implemented exercise programs and training strategies, which bolstered individual and team performance

City Carrier

United States Postal Service
01.2024 - 06.2024
  • Operate delivery vehicle, enhancing mail distribution accuracy
  • Collect and scan parcels, maintaining a 99% on-time delivery rate
  • Handle certified mail, ensuring secure and prompt receipt
  • Improve route efficiency, reducing delivery time by 15 minutes daily
  • Streamlined mail sorting and delivery processes, enhancing efficiency and maintaining a 99% on-time delivery rate for over 500 community members
  • Managed secure handling of certified mail, ensuring accurate tracking and prompt customer receipt while adhering to strict postal regulations
  • Implemented route optimization strategies, significantly reducing daily delivery times and improving overall operational efficiency
  • Analyzed delivery patterns to streamline processes, resulting in measurable improvements in mail distribution accuracy and timeliness
  • Fostered positive community relations through reliable service, contributing to high customer satisfaction and trust in postal operations

Brake, Suspension, and Alignment Technician

Les Schwab Tires
07.2023 - 09.2023
  • Inspect and change disc brake components as needed
  • Perform suspension inspections and change suspension components as needed
  • Work on heavy duty, medium duty, and light duty vehicles
  • Perform battery testing and analysis and replace if needed in all vehicles
  • Maintain and document computerized record keeping of vehicle maintenance
  • Work on fleet, government, commercial and personal vehicles

Lead Financial Auditor (Management)

Northview Hotel Group
08.2011 - 02.2015
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions
  • Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions
  • Managed multiple concurrent audit projects effectively, meeting deadlines while maintaining high-quality work output consistently
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness
  • Trained and reviewed work of junior personnel on departmental responsibilities
  • Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors
  • Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards
  • Conducted organizational safety program reviews per department protocols
  • Performed strategic planning, execution, and finalization of audits
  • Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls
  • Analyzed accounting systems for efficiency and effectiveness
  • Facilitated strong working relationships with clients, fostering trust and collaboration throughout the audit process

Financial Auditor

Running Y Ranch Resort
08.2010 - 12.2012
  • Analyzed accounting systems for efficiency and effectiveness
  • Performed strategic planning, execution, and finalization of audits
  • Coordinated, managed, and implemented projects for auditor and examiner evaluations
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
  • Completed audit papers by thoroughly documenting audit tests and findings
  • Developed auditing program to address risks and evaluate regulatory requirements
  • Gathered and analyzed financial data to determine improvement efforts
  • Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls
  • Prepared working papers, reports and supporting documentation for audit findings
  • Developed and enforced audit policies and administrative and technical functions
  • Complied with established internal procedures by examining reports, processes, and documentation

General Manager

Travelodge Motels
05.2007 - 04.2009
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Received superior customer service satisfaction scores for 6 consecutive quarters
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Increased monthly staff retention rate by 63% after implementing new training programs
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
  • Developed and implemented strategies to increase sales and profitability
  • Enforced quality assurance protocols to deliver ideal customer experiences
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth

Education

Bachelor of Science - Communications

Oregon Institute of Technology, Klamath Falls, OR
01.2014
Graduated under dual enrollment with Klamath Community College, streamlining my graduation date from four years to two.

Associate of Applied Science - Early Education

Klamath Community College, Klamath Falls, OR
01.2012
Dual enrollment with Oregon Institute of Technology.

Music Education -

San Diego State University, School of Music, San Diego, CA
01.1999
No Degree

Skills

  • Self-Directed Productivity
  • Customer Support Expertise
  • Strong Organizational Skills
  • Effective Solution Development
  • Informed Decision-Making
  • Self-Motivated Performance
  • Detail-Oriented
  • Team Leadership

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Ronald Osmundson