Ronald Padro
Kissimmee
Summary
- Led multiple service crews while maintaining high-quality workmanship and customer satisfaction.
- Successfully trained and developed technicians into team leaders.
- Maintained a strong safety record throughout 15+ years of field operations.
- Improved scheduling efficiency and service response times.
- Completed hundreds of residential and commercial service projects
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technical Service Manager
Propane Ninja
Plant City, FL
12.2024 - 03.2026
Supervise field service technicians and installation crews.
Coordinate daily scheduling, dispatching, and workload distribution.
Ensure compliance with company safety standards and industry regulations.
Train and mentor technicians to improve performance and customer service.
Monitor job quality and resolve service-related issues.
Support management in achieving operational and customer satisfaction goals.
Respond to escalated customer concerns and provide effective solutions.
Service Tech
Fireplace and Gas Services
Orlando, OK
01.2015 - 12.2024
Managed day-to-day service operations for propane and natural gas systems.
Supervised technicians performing installations, maintenance, and repairs.
Coordinated service schedules, inspections, and customer appointments.
Maintained excellent safety performance and regulatory compliance.
Developed strong customer relationships and resolved service issues promptly.
Trained new employees and provided ongoing technical support.
Managed equipment, inventory, and vehicle readiness.
Education
High School Diploma -
Pedro Albizu Campo
Toa Baja Puerto Rico 05-1996
Skills
Service Operations Management
Team Leadership & Coaching
Customer Service Excellence
Scheduling & Dispatch Coordination
Safety & Regulatory Compliance
Employee Training & Development
Performance Management
Conflict Resolution
Project Coordination
Inventory & Fleet Management
Quality Assurance
Emergency Service Response
Propane & Natural Gas Systems
PROFESSIONAL SUMMARY
Service Manager with 15+ years of experience leading field service operations in the propane, natural gas, and plumbing industries. Proven track record of managing technicians, improving operational efficiency, maintaining safety compliance, and delivering exceptional customer satisfaction. Skilled in workforce planning, scheduling, employee development, troubleshooting, and customer relationship management. Bilingual leader (English/Spanish) committed to building high-performing teams and achieving service excellence
Certification
- Rinnai Certified Technician
- Poly Gas Pipe Certification
- TracPipe Certification
- SST Certification
- HTC Certification
- Category one Gas License 601
KEY ACHIEVEMENTS
- Led multiple service crews while maintaining high-quality workmanship and customer satisfaction.
- Successfully trained and developed technicians into team leaders.
- Maintained a strong safety record throughout 15+ years of field operations.
- Improved scheduling efficiency and service response times.
- Completed hundreds of residential and commercial service projects
Timeline
Senior Technical Service Manager
Propane Ninja
12.2024 - 03.2026
Service Tech
Fireplace and Gas Services
01.2015 - 12.2024
High School Diploma -
Pedro Albizu Campo