Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Payne

Hillside ,IL

Summary

Result-driven, professional with decades of experience, looking to utilize my assiduous skills in communication, time management, critical thinking, empathy, and efficiency to amplify the team I join at my next position.

Overview

20
20
years of professional experience

Work History

Customer Service Supervisor

Vertical Chimney Care
Elmhurst, Illinois
09.2024 - Current
  • Restructured the phone system for better call efficiency.
  • I collaborated with the marketing department to generate promotional ideas.
  • Confirmed and scheduled service appointments.
  • Collected payments, and supervised the call center team.
  • Handled escalated phone calls.
  • Employee counseling and instruction.

Project Reviewer

Danleys Garage
Rosemont, Illinois
03.2022 - 09.2024
  • Prepared, reviewed, and presented building plans for customer approval.
  • Submitted building documents to villages, municipalities, and building departments for permits.
  • Provided counseling to prospective customers during their purchasing process. Ensuring that their documents were completed and presented on time, while also keeping the customer informed at every stage of the building process.

Customer Service Representative

Cozzini Bros
Des Plaines, Illinois
07.2021 - 09.2021
  • Data entry of customers' orders.
  • Review and confirmation of changes and order updates.
  • General customer service.
  • Profile updates.
  • Provide route invoice order.

Customer Coordinator

Hankyu Hanshin Express
Itasca, Illinois
10.2013 - 07.2021
  • To facilitate the accuracy of supplies by processing and submitting shipments on a sensitive schedule for Atlanta and other adjacent Southern states, to Customs and Border Protection for approval, and the distribution of merchandise entering the United States.
  • Customer service, support, and supervision of shipments.
  • Advising and confirming needed documentation for clearance to prevent unnecessary penalties for our clients due to delayed arrivals and storage fees.
  • Working closely with internal and external clients, as well as other government agencies (FDA, EPA, DOT), providing diligence, excellence, customer care, and staying knowledgeable of data changes or rules and regulations.
  • A minimal of 175 shipments processed successfully monthly, without delays.

Lead entry writer/Customer Service Representative

United Parcel Services- SCS
Bensenville, Illinois
04.2005 - 10.2013
  • Prepare, review, and assign work assignments in order to complete our daily team goals.
  • Answer and review email inquiries for internal and external customers.
  • Working and processing over 300 to 400 files a month, covering FCC, FDA, TSCA, DOT, and U.S. Good return entries.
  • Maintain and develop working relationships with airlines, steamships, vendors, other agencies, and internal staff to assure that all documents are provided. To ensure the proper and timely movement of customers' freight, avoiding fines, penalties, and delays.

Education

Bachelor of Arts - Social Work

Wilberforce University
Wilberforce, OH
12-1995

Skills

  • Social work
  • Customer relationship management
  • case management
  • presentation skills
  • Administrative experience
  • management
  • customer service
  • Supervising experience
  • Microsoft Excel
  • freight
  • Microsoft Word
  • Microsoft Office
  • auditing
  • mentoring
  • Documentation review
  • time management
  • English
  • fundamental math skills
  • superb communication skills
  • thrive in team settings

Timeline

Customer Service Supervisor

Vertical Chimney Care
09.2024 - Current

Project Reviewer

Danleys Garage
03.2022 - 09.2024

Customer Service Representative

Cozzini Bros
07.2021 - 09.2021

Customer Coordinator

Hankyu Hanshin Express
10.2013 - 07.2021

Lead entry writer/Customer Service Representative

United Parcel Services- SCS
04.2005 - 10.2013

Bachelor of Arts - Social Work

Wilberforce University

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Ronald Payne