Ronald Perez
Hayward,CA
Summary
Dynamic professional with a proven track record at Kaiser Permanente, excelling in customer service and HIPAA compliance. Demonstrated expertise in data entry proficiency and resolving customer inquiries with empathy and efficiency. Achieved notable customer satisfaction, leveraging strong communication and problem-solving skills.
Outgoing and organized, with knack for multitasking and customer service. Understands basic pharmaceutical terminology and proficient in inventory management and data entry. Committed to ensuring smooth daily operations and providing excellent service to customers and pharmacy team.
Overview
24
24
years of professional experience
Work History
Pharmacy Clerk
Kaiser Permanente
07.2001 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
- Confirmed customer information and insurance eligibility for prescriptions.
- Verified prescription information prior to entry in pharmacy computer system.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Customer Service Agent
Delta Air Lines, Inc
05.2001 - 06.2014
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Addressed customer account discrepancies and concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-1988
Skills
- Patient confidentiality
- Answering customer questions
- Stocking shelves
- Cash handling accuracy
- Data entry proficiency
- Verifying orders
- Processing payments
- Customer service
- HIPAA compliance
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Pharmacy Clerk
Kaiser Permanente
07.2001 - Current
Customer Service Agent
Delta Air Lines, Inc
05.2001 - 06.2014
High School Diploma -
Tennyson High School
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