RONALD PEREZ
La Verne
Summary
Security Operations Center Supervisor with a strong track record in team leadership and emergency management. Focused on mentoring analysts, improving incident documentation, and leading cross-functional collaborations to fortify threat detection and response capabilities.
Overview
22
22
years of professional experience
Work History
SOC Supervisor
Inter-Con Security Systems
Pasadena
01.2025 - Current
- Promoted to lead and oversee daily operations within the Security Operations Center (SOC), managing a team of analysts and ensuring timely, effective response to all security incidents and escalations.
- Lead response to critical incidents and manage escalations, ensuring accurate documentation and follow-up.
- Refined and enforced SOC procedures and SOPs, improving operational consistency and reducing incident response time.
- Supervised SOC operations, managing scheduling, training, and performance oversight to ensure effective team functionality.
- Collaborate with cross-functional teams to improve threat detection, incident triage, and communication flow.
- Maintain situational awareness via real-time surveillance tools and reporting dashboards.
- Liaised between SOC personnel and company leadership, reporting on threats, trends, and actionable intelligence to inform strategic decisions.
- Guide and mentor analysts in incident documentation, threat analysis, and escalation protocols.
Marketing Director
Fast Doc Home Health
Glendale
08.2022 - Current
- Developed and implemented a comprehensive marketing strategy to increase brand awareness.
- Developed marketing strategies that increased brand visibility and engagement.
- Analyzed market trends to identify growth opportunities and inform strategic decisions.
- Monitored industry trends and competitive landscape to inform strategic marketing initiatives.
- Implemented customer feedback mechanisms to enhance service offerings and boost satisfaction.
SOC Operations Analyst
Inter-Con Security Systems
Pasadena
01.2023 - 01.2025
- Monitored critical security infrastructure, responded to incidents, and coordinated real-time updates for Operations Managers across multiple posts.
- Monitored surveillance systems and software platforms to track and assess potential threats.
- Played a key role in incident containment and communication with leadership, applying intelligence tools to mitigate risks and ensure safety and compliance.
- Provided updates and direction to site managers and field agents during live incidents.
- Used internal reporting systems to document incidents, track response timelines, and support investigations.
- Developed action plans with team members to enhance response workflows.
Marketing Coordinator
Nurses Resource Home Health
Southern California
01.2010 - 01.2022
- Created digital and print content, built referral networks with healthcare providers, and represented company at community events to boost brand visibility.
- Developed targeted marketing strategies and outreach campaigns to enhance engagement with healthcare services.
- Coordinated community outreach and health education events.
- Managed design and distribution of brochures, flyers, and online materials to effectively communicate service offerings.
- Maintained relationships with partner clinics and referral networks.
Customer Service Specialist
eHarmony
Pasadena
01.2004 - 01.2010
- Addressed high volume of customer inquiries with professionalism and empathy, ensuring customer satisfaction.
- Delivered customer support via phone, email, and chat, effectively resolving technical and service-related issues.
- Partnered with internal teams to escalate and resolve complex service issues, enhancing overall service quality.
Education
Bachelor of Science - Business Administration
ITT Technical Institute
03-2009
Skills
- Incident response
- SOC leadership
- Security operations
- SOP Development
- Risk management
- Strategic decision-making
- Decision making
- Microsoft 365
- Problem solving
- Time management
- Team leadership
- Stakeholder communication
References
Available upon request
Timeline
SOC Supervisor
Inter-Con Security Systems
01.2025 - Current
SOC Operations Analyst
Inter-Con Security Systems
01.2023 - 01.2025
Marketing Director
Fast Doc Home Health
08.2022 - Current
Marketing Coordinator
Nurses Resource Home Health
01.2010 - 01.2022
Customer Service Specialist
eHarmony
01.2004 - 01.2010
Bachelor of Science - Business Administration
ITT Technical Institute