Ronald Phillippe
Fort Lauderdale,FL
Summary
Customer Service professional with 15+ years of experience in fast pace hospitality environment seeking to transition into a Communication Operator.
Overview
15
15
years of professional experience
Work History
HOSPITALITY WAITER/SUPERVISOR
Rainforest Café
05.2013 - Current
- Coordinated team workflow during high-volume shifts, ensuring seamless service for 500+ guests daily.
- Responded promptly to customer requests, expertly resolving concerns to enhance guest satisfaction.
- Maintained clear communication regarding orders and timing, aligning team efforts with customer needs.
- Assisted with scheduling and staff supervision to support efficient service operations.
- Prioritized tasks and maintained organization in a fast-past environment.
Hospitality Waiter
T-Rex Café (Disney Springs)
01.2011 - 01.2013
- Handled customer requests, facilitating smooth communication between kitchen and service teams.
- Maintained professionalism while working under pressure during busy shifts.
- Assisted with coordinating food delivery timing and customer concerns with patience.
- Resolved customer concerns with patience and strong communication skills.
- Maintained accurate order handling and attention to detail.
- Checked in with customers to ensure satisfaction and professionally addressed any complaints.
Education
Bethune-Cookman University
01-2005
Daytona State College
01-2005
High School Diploma -
Dillard High School
Fort Lauderdale, FL01-2001
Skills
- Customer Service
- Multitasking
- Time Management
- Problem Solving
- Attention to Detail
Languages
- Fluent in English & Creole
- Conversational Spanish
Professional Overview
Customer Service professional with 15+ years of experience in fast-paced hospitality environments seeking to transition into a Dispatcher role. I have the ability to manage busy operations, prioritizing tasks and maintaining professionalism under pressure. Furthermore, strong communication, problem solving and coordination skills develop while serving high volume of guest daily at Walt Disney World restaurants.
Timeline
HOSPITALITY WAITER/SUPERVISOR
Rainforest Café
05.2013 - Current
Hospitality Waiter
T-Rex Café (Disney Springs)
01.2011 - 01.2013
Bethune-Cookman University
Daytona State College
High School Diploma -
Dillard High School