Ronald Phillips

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Led the transformation of the enterprise operational applications and resources during a time of a company-wide reduction of staff and loss of business process knowledge. This endeavor created enhanced functionality, process controls and a design for future corporate reorganizations and goals.
• Led and developed the mainframe team to enhance functionality and implement better processes that allowed for a reduction in downtime.
• Initiated policies and procedures that created a positive transformation of the Enterprise File Transfer System improving file delivery accountability resulting in a reduction of processes delays by 80%.
• Recruited staff to support a 24x7 financial company, enhancing the organization’s knowledge base, dedication and drive for success while supplying the training and tools needed to the staff to be successful.
• Developed a prioritization matrix, rules, policies and guidelines to aid in the fastest and most accurate recovery of the technology resulting in faster returns to uptime.
• Led the process to create the policy and creation of a file structure and user security that segregated confidential and restricted data from common data.
• Established a process to centralize communication within the technology area; this process covered both external and internal partners, vendors and staff. Communication was bi-directional and included generating tickets and/or notifying the appropriate internal partners for support. This process reduced the direct to staff communications via phone, emails, text and unknown priorities.
• Drove the development and delivery of the financial advisor’s scheduler processes to a go live date in less than six months. At the time, this was the most critical initiative which required the redirecting of staff and reassignment of other projects.
• Promoted team members to a team lead role that created smaller more manageable teams within a larger group. This allowed for concentrated knowledge covering technical and business processes, enhanced response times and a “Train the Trainer” philosophy.

• Project Management Professional
• Scaled Agile
• AWS Practitioner