Ronald Pickett
Rochester,MN
Summary
Proven Manager with a track record of enhancing customer satisfaction and streamlining operations at Mortgage Company. Skilled in Branch Operations Management and exceptional customer service, demonstrated through improved service quality and efficient resource allocation. Expert in maintaining regulatory compliance and fostering strong client relationships, with a knack for verbal communication and attention to detail.
Overview
39
39
years of professional experience
Work History
Branch Manager
Mortgage Company
10.1989 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Manager
Airline and Travel Agency
11.1985 - 09.1989
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility, performance, emphasis on customer satisfaction.
- Developed and executed strategies that effectively kept communication lines open with customers
- Handled all customer complaints for airline President.
Education
No Degree - Airline
Humboldt Institute
Minneapolis, MNSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Client Relationship Management
- Verbal/written communication
- Sales professional
Timeline
Branch Manager
Mortgage Company
10.1989 - Current
Manager
Airline and Travel Agency
11.1985 - 09.1989
No Degree - Airline
Humboldt Institute
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