Ronald Pompeo
Port Orange,FL
Summary
Highly motivated professional offering 30 years of experience. Proven history of significant customer satisfaction improvement while growing profit and volume. Proficient in business practices, standards of operation and satisfying customer needs. Sets and maintain high expectations for all team members.
Overview
31
31
years of professional experience
Work History
Owner
Vehicle Technologies, LLC
Port Orange, Florida
07.2017 - Current
- Opened automotive diagnostic/specialty business to fill void between dealer and aftermarket shops
- Set pricing structures according to market analytics and emerging trends
Managing Partner
Firestone Complete Auto Care
Port Orange, FL
11.2009 - 07.2017
- Led region in Customer Satisfaction Index
- Reviewed daily and overall financials to ensure profitability
- Evaluated and implemented change to various locations to restore profitability
- Staffed and trained personnel for several new store openings
- Mentored many region, district and location managers
General Manager
Tire Kingdom
Ormond , FL
09.2006 - 11.2009
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Restructured operations to assure guest satisfaction while incorporating adherence to MAP standards
- Built fleet repair business
Area General Manager
Midas Auto Systems
Daytona Beach, FL
05.2001 - 08.2006
- Implemented creative sales and marketing strategies to assist sales teams with reaching target goals
- Developed and implemented new cost control strategies
- Assessed team proficiencies, identifying and targeting areas for improvement
Owner
Universal Auto Repair & Towing
Holly Hill, FL
04.1998 - 05.2001
- Operated 6 bay, 10 wrecker service center and towing/recovery company
- Initiated warranty repair program for several aftermarket engine and transmission suppliers
Shop Foreman/Technician
Speedway Dodge/Kia
Daytona, FL
10.1996 - 04.1998
- Technician Level A
- Liaison to service director and warranty administrator
Assistant Service Manager
Pep Boys, Inc
Daytona Be, FL
02.1996 - 10.1996
- Managed Customer Satisfaction program
- Assisted manager in daily operations of service center
CSI/Aftermarket Sales Manager
Sycamore Ford Mazda Hyundai
Sycamore, IL
07.1992 - 02.1996
- Improved customer satisfaction index scores by listening to customers and finding appropriate solutions to concerns
- Provided exemplary level of service to customers to extend relationships for future business opportunities
- Offered product and service consultations and employed upselling techniques
- Acted as point of contact for internal and external customers across departments
Education
General Studies
Stuarts Draft High School
Stuarts Draft, VAAerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLBusiness Management
Daytona State College
Daytona Beach, FLSkills
- Customer satisfaction
- Hiring and staffing
- Profit and loss analysis
- KPI management
- Sales leadership
- Talent development
Timeline
Owner
Vehicle Technologies, LLC
07.2017 - Current
Managing Partner
Firestone Complete Auto Care
11.2009 - 07.2017
General Manager
Tire Kingdom
09.2006 - 11.2009
Area General Manager
Midas Auto Systems
05.2001 - 08.2006
Owner
Universal Auto Repair & Towing
04.1998 - 05.2001
Shop Foreman/Technician
Speedway Dodge/Kia
10.1996 - 04.1998
Assistant Service Manager
Pep Boys, Inc
02.1996 - 10.1996
CSI/Aftermarket Sales Manager
Sycamore Ford Mazda Hyundai
07.1992 - 02.1996
General Studies
Stuarts Draft High School
Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
Business Management
Daytona State College
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