Ronald Pongphila
2523 E. 1st St.
Summary
Detail-oriented Automotive Service Technician with strong skills in diagnostic tools, preventive maintenance, and vehicle inspections. Committed to enhancing repair accuracy and customer satisfaction through effective communication and collaboration.
Overview
17
17
years of professional experience
Work History
Automotive Service Technician
Poway Honda
Poway
02.2023 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance services including oil changes and tire rotations.
- Adjusted brakes, aligned wheels and performed wheel balancing operations to restore safe driving conditions.
- Adjusted, repaired or replaced defective automotive parts.
- Conducted thorough inspections of vehicles to identify potential problems.
- Replicated customer complaints to accurately diagnose faults, improving repair accuracy and customer trust.
- Collaborated with service advisors to clearly communicate repair needs, enhancing customer understanding and satisfaction.
- Assisted in training junior technicians on best practices and procedures.
- Stayed updated on automotive technology trends and manufacturer guidelines.
- Kept current with industry advancements to provide informed service. with new technology associated with the automotive service industry through continuing education courses.
- Maintained a clean and organized work area following safety protocols.
Automotive Service Technician
Kearny Mesa Acura
San Diego
06.2013 - 03.2022
Lube Service Technician
Jiffy Lube
San Diego
02.2009 - 05.2013
Education
High School Diploma -
Mira Mesa High School
San Diego, CA05-2005
Skills
- Diagnostic software
- Brake systems
- Engine repair
- Fuel systems
- Preventive maintenance
- Mentoring technicians
- Vehicle inspections
- A/C system maintenance
- Problem solving
Timeline
Automotive Service Technician
Poway Honda
02.2023 - Current
Automotive Service Technician
Kearny Mesa Acura
06.2013 - 03.2022
Lube Service Technician
Jiffy Lube
02.2009 - 05.2013
High School Diploma -
Mira Mesa High School