Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Powell

Marshall,MO

Summary

Proven to excel in fast-paced environments, I leveraged my batch mixing expertise and exceptional customer service skills at ConAgra Frozen Foods to enhance product consistency and customer satisfaction. By maintaining a 100% mixing accuracy and fostering positive customer interactions, I significantly contributed to quality assurance and operational efficiency.

Overview

20
20
years of professional experience

Work History

Mixer

ConAgra Frozen Foods
05.2009 - Current
  • Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
  • Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
  • Ensured safety compliance, adhering to company guidelines and industry regulations during mixing operations.
  • Maintained Number% mixing accuracy by closely weighing materials and ingredients.
  • Enhanced product consistency by closely monitoring and adjusting mixing processes.
  • Supported quality control efforts by carefully documenting batch information for traceability purposes.
  • Kept detailed records of equipment problems and reported irregularities to supervisor.
  • Reduced cross-contamination risks by diligently following sanitation protocols when cleaning mixing equipment.
  • Assisted in training new employees, sharing expertise on mixing techniques and best practices.

Production Line Leader

ConAgra Frozen Foods
05.2009 - Current
  • Followed good manufacturing processes (GMPs).
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
  • Prioritized employee safety to reduce incidents.
  • Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
  • Set up machining, performed required maintenance and made adjustments to machines.
  • Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
  • Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
  • Inspected products on specific cycle depending on complexity level or design for production.
  • Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
  • Conducted routine inspections to check quality and compliance with established specifications.

Line Service

ConAgra Frozen Foods
05.2009 - Current
  • Pull supplies to the line
  • Use pallet jack
  • Use pallet lift

Sales Associate

Break Time Convenience Store
06.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Server

Waffle House
11.2008 - 04.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Customer Service Lead

Sweetbay Super Market
04.2005 - 10.2008
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Reviewed associate performance to identify training needs.
  • Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

12 -

Lehigh Senior High School
Lehigh Acres, FL
05.2007

Skills

  • Quality assurance
  • Batch mixing expertise
  • Loading and unloading
  • Machinery cleaning
  • Safe machinery operation
  • Tire installation
  • Oil changes
  • Vehicle lifting
  • Fluid checks
  • Hydraulic jack usage
  • Time tracking
  • Parts lubrication
  • Brake system service
  • Brake repairs
  • Troubleshooting
  • Vehicle repair
  • Universal joint servicing
  • Hand tools proficiency
  • Customer service
  • Wheel removal
  • Hand and power tool operation
  • Tire rotations

Timeline

Sales Associate

Break Time Convenience Store
06.2023 - 09.2023

Mixer

ConAgra Frozen Foods
05.2009 - Current

Production Line Leader

ConAgra Frozen Foods
05.2009 - Current

Line Service

ConAgra Frozen Foods
05.2009 - Current

Server

Waffle House
11.2008 - 04.2009

Customer Service Lead

Sweetbay Super Market
04.2005 - 10.2008

12 -

Lehigh Senior High School

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Ronald Powell