Ronald Predmore
Cocoa,FL
Summary
Dynamic service professional with extensive experience at Blue Book Service, excelling in customer relations and automotive industry expertise. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in cost estimation and problem-solving, fostering strong client relationships. Successfully increased repeat business by 20% through exceptional service and effective communication.
Overview
8
8
years of professional experience
Work History
Service Writer and Assistant Manager
Blue Book Service
Sanford, FL
06.2018 - Current
- Facilitated customer communication regarding service needs and vehicle maintenance recommendations.
- Managed service order documentation ensuring accuracy and compliance with company standards.
- Coordinated with technicians to streamline service workflows and improve turnaround times.
- Conducted quality checks on completed services, enhancing customer satisfaction and loyalty.
- Analyzed service reports to identify trends, driving improvements in operational efficiency and service offerings.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Streamlined repair order processes for increased efficiency and productivity.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Provided Timespan job status reports to promote quick and accurate service.
- Orchestrated efficient service schedules to meet need of Number+ customers per day in fast-paced Type environment.
- Resolved issues by coordinating with Department department.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Supported daily operations by coordinating schedules and managing staff assignments.
- Handled customer inquiries, ensuring timely and accurate responses to improve satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
GED -
Franklin High School
Wv11.1996
Skills
Sales transactions
Schedule coordination
Order preparation
Cost estimates
Customer service
Customer service expertise
Invoice verification
Effective writing
Record preparation
Automotive industry experience
Strong organization
Processing warranties
Communicating with clients
Appointment scheduling
Warranty processing
Product and service sales
Estimating costs
Coordinating schedules
Warranty administration
Software expertise
Warranty claims processing
Service upsells
Technician tracking
Managing status reports
Customer needs assessments
Invoice filing
Work order processing
Maintaining status reports
Schedules coordination
Status reports maintenance
Teamwork and collaboration
Customer relations
Data management
Store maintenance
Computer skills
Product knowledge
Administrative and office support
Remote office availability
Professional telephone demeanor
Sales expertise
Relationship building
Complaint investigation
Service standard compliance
Route management
Direct sales
Multi-line phone talent
Promotional support
Translation and interpretation services
Policies and procedures adherence
Problem-solving
Problem-solving skills
Time management
Attention to detail
Multitasking
Multitasking Abilities
Calm and professional under pressure
Reliability
Excellent communication
Understanding customer needs
Shipping and receiving
Calm under pressure
Active listening
Timeline
Service Writer and Assistant Manager
Blue Book Service
06.2018 - Current
GED -
Franklin High School