Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ronald puckett

Ronald puckett

Roanoke

Summary

Accomplished Manager with a proven track record at NTB-National Tire & Battery, enhancing customer satisfaction and team performance through expert leadership and problem-solving skills. Specializes in staff development and performance management, significantly boosting employee engagement and operational efficiency. Skilled in customer service and cross-functional teamwork, adept at driving business growth and fostering a culture of continuous improvement.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.

Overview

12
12
years of professional experience

Work History

Manager

NTB-National Tire & Battery
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Technician

Coyner Spring Towing and Auto
02.2022 - 02.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Technician

Star City Auto Parts
03.2013 - 02.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Tested systems, noting issues and completing preventive maintenance.

Education

No Degree - Heavy Duty Diesel / Chassis Fab

WyoTech
Blairsville, PA
11-2009

High School Diploma -

North Side
Roanoke, VA
03-2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Cross-functional teamwork
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques

Timeline

Manager

NTB-National Tire & Battery
03.2024 - Current

Technician

Coyner Spring Towing and Auto
02.2022 - 02.2023

Technician

Star City Auto Parts
03.2013 - 02.2022

No Degree - Heavy Duty Diesel / Chassis Fab

WyoTech

High School Diploma -

North Side
Ronald puckett