Ronald Punneo

• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
• Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
• Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
• Conducted competitive market analysis to determine optimal pricing for properties.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Answered passenger questions and provided solutions to issues arising during flights.
• Resolved passenger conflicts and medical emergencies during flights.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Improved team morale and efficiency with proactive communication and coordination during in-flight service.
• Trained new flight attendants, equipping them with skills needed to maintain high service standards.

• Inflight Instructor/Evaluator is dynamic and multifaceted.

training in areas such as Continuing Qualification,

• Aircraft Transition, Requalification, Customer Service, & specialized programs as needed.
• Instructors/Evaluators facilitate various curricula to support flight attendants, ensuring they receive the necessary training to meet United’s operational needs while maintaining compliance with federal regulations, company policies, and standards.

• Uphold United’s core4 standards—Safe, Caring, Dependable, and Efficient—while delivering regulatory and service training using FAA- and United-approved lesson plans.
• Conduct AQP Announced and Unannounced Line Check Evaluations, providing feedback to flight attendants and stakeholders.
• Perform Service Line Checks to gather insights that drive improvements in Net Promoter Score (NPS).
• Lead safety-related training events at flight attendant bases.
• Assess flight attendant performance to ensure adherence to FAA and United standards.
• Ensure compliance with United’s core4 standards, policies, and procedures.