Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Ronald "Ron" Ramirez
Austin,TX
Work Preference
Summary
Dynamic and results-oriented professional with extensive experience in customer service and supervisory roles. Proven ability to multitask effectively while maintaining attention to detail in fast-paced environments. Adept at working independently and collaboratively within a team, demonstrating strong leadership and communication skills. Committed to delivering exceptional service and remaining calm under pressure to resolve challenges efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Demo Sales Associate
H-E-B Grocery
Austin, TX
04.2025 - Current
- Demonstrated product knowledge by engaging customers and answering inquiries about featured items.
- Conducted live product demonstrations to enhance customer experience and drive sales.
- Collaborated with store management to coordinate promotional events and improve visibility of products.
- Trained new associates on effective sales techniques and best practices for product demonstrations.
- Implemented innovative display techniques that increased product engagement during demonstrations.
- Maintained cleanliness and organization of demonstration area to ensure a welcoming environment for customers.
- Provided exceptional customer service, resulting in increased satisfaction and positive feedback from clients.
- Adhered to company policies and procedures while conducting all aspects of the sales process ethically and professionally.
Driver
Uber/Lyft
Austin, Texas
07.2019 - 03.2025
- Ensured passenger safety and comfort
- Utilized real-time route optimization to decrease delays and promote on-time arrival
- Communicate professionally and courteously with passengers
- Maintained vehicle cleanliness and maintenance
- Delivered exceptional customer service while ensuring passenger safety and satisfaction.
- Delivered safe and reliable transportation services to diverse clientele.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Adapted quickly to changing traffic conditions and passenger needs for efficient service delivery.
- Maintained high customer service standards, ensuring positive rider experiences through effective communication.
- Followed applicable traffic regulations and traffic laws.
- Adhered to tight schedule and met departure and arrival deadlines.
- Remained calm and poised in emergent situations.
Customer Service Ambassador
Austin 311
Austin, TX
06.2018 - 06.2019
- Respond to inquiries from the public and providing information about city services
- Provided one-call resolution for optimal customer service.
- Maintaining organized records for follow-up and reporting purposes.
- Provided customers with proper services as needed
- Facilitated timely resolution of customer inquiries through effective communication and problem-solving skills.
- Managed escalation processes effectively, resolving complex issues while maintaining high levels of customer trust and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Concierge Services
eBay Inc
Austin, TX
08.2015 - 11.2017
- Assist eBay users with customer support and resolution
- Ensured eBay policies and fair resolution for all parties
- Maintained effective communication with employees and upper management
- Guide sellers through product listing and account assistance
- Enhanced guest satisfaction by providing personalized and efficient concierge services tailored to individual needs.
- Enhanced guest experiences by implementing personalized concierge services and tailored recommendations.
- Enhanced customer satisfaction by providing personalized concierge services and anticipating client needs.
911 EMS Communications Supervisor
Allegiance Ambulance
Georgetown, TX
02.2011 - 02.2015
- Receive and assess emergency with lifesaving instruction and routed them appropriately
- Relayed vital information between emergency responders.
- Accurately record emergency details in real-time
- Provided calm, clear guidance to distressed callers during high-pressure situations
- Coordinated crisis communication efforts during emergencies, ensuring timely information dissemination.
- Mentored junior team members, fostering professional development and enhancing team capabilities.
- Championed employee recognition program that boosted morale resulting in higher retention rates.
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Managed smooth transition of work between shifts to minimize communications disruptions.
Education
Education
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Lampasas High School
Lampasas, TexasSkills
- Safe Driving PRactices
- Defensive Driving
- Persuasive communication
- Vehicle Safety Checks
- Product demonstrations
- Customer service
- Outgoing personality
- Sample products
- Group presentations
Certification
Current Defensive Driving Safety Course
DPS Certificate of Completion IMPACT Adult Driver Training
Texas Food Handlers Certificate
TABC Server/Seller certificate
Timeline
Demo Sales Associate
H-E-B Grocery
04.2025 - Current
Driver
Uber/Lyft
07.2019 - 03.2025
Customer Service Ambassador
Austin 311
06.2018 - 06.2019
Concierge Services
eBay Inc
08.2015 - 11.2017
911 EMS Communications Supervisor
Allegiance Ambulance
02.2011 - 02.2015
Education
Northwestern State University of Louisiana
High School Diploma -
Lampasas High School