Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Redden

Indianapolis,IN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Front End Customer Service Manager

Kroger
Indianapolis, IN
08.2018 - 11.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant Store Manager

Big Lots
Indianapolis, IN
06.2015 - 06.2018
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Customer Service Manager

Walmart
Indianapolis, IN
04.2009 - 05.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Front End Manager

Target
Indianapolis, IN
01.2001 - 02.2009
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Prepared weekly employee work schedules to meet operational needs.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained strong customer relations and effective customer service standards.

Education

Masters of Science - Human Resources Management

Indiana Wesleyan University
Marion, IN
08.2018

Bachelor of Science - Human Resources Management

Indiana State University
Terre Haute, IN
05.2012

Skills

  • Analytical and Critical Thinking
  • Decision-Making
  • MS Office
  • Organization and Time Management
  • Data Entry
  • Employee Scheduling
  • Staff Supervision
  • Coaching and Mentoring
  • Customer Experience

Timeline

Front End Customer Service Manager

Kroger
08.2018 - 11.2023

Assistant Store Manager

Big Lots
06.2015 - 06.2018

Customer Service Manager

Walmart
04.2009 - 05.2015

Front End Manager

Target
01.2001 - 02.2009

Masters of Science - Human Resources Management

Indiana Wesleyan University

Bachelor of Science - Human Resources Management

Indiana State University

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Ronald Redden