Ronald Rhea
Operations Management
Menifee,CA
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Clinical Operations Manager
Savas Health
05.2024 - Current
- Operational Leadership:
- Oversee the daily operations of the largest clinic in the SAVAS network, with a current patient population that exceeds 1200 active patients, ensuring efficiency and effectiveness in delivering high-quality care.
- Develop and implement strategic plans to meet organizational goals and improve patient outcomes.
- Manage and coordinate contracting and network development efforts, including negotiations with payers and providers.
- Quality and Performance Management:
- Oversee quality improvement initiatives, ensuring that performance metrics and benchmarks are met or exceeded.
- Collaborate with clinical and administrative teams to implement programs that enhance patient care and outcomes.
- Utilize data analytics to monitor performance and drive evidence-based decision-making.
- Financial Management:
- Develop and manage the budget for the largest clinic in SAVAS, ensuring cost-effective operations while maximizing financial performance.
- Oversee risk management and financial reporting, including tracking utilization, managing shared savings agreements, and overseeing the allocation of resources.
- Ensure timely and accurate financial reporting in collaboration with finance teams.
- Compliance and Regulatory Oversight:
- Ensure compliance with all applicable healthcare regulations, including HIPAA, CMS guidelines, and state-specific requirements.
- Develop and implement policies and procedures to maintain regulatory compliance and mitigate risks.
- Team Development and Management:
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability and continuous improvement.
- Conduct performance evaluations, set goals, and provide professional development opportunities for staff members.
- Strategic Initiatives and Project Management:
- Drive key strategic initiatives aimed at improving care delivery and patient experience.
- Oversee special projects, including technology implementations, process improvement efforts, and strategic partnerships.
Emergency Department Operations Manager
Defense Health Agency - Naval Medical Readiness and Training Hospital
01.2019 - 05.2024
- NMRTC Hospital Jacksonville Emergency Department supports the largest job promotion and patient census load across the entire enterprise
- Manager of a 22 bed facility, 32,000 visits annually
- Provided extensive training and orientation management to 82 current employees
- Monitored a working unit budget of 1.8 million to ensure that financial objectives were met
- Coordinated the review, revision of the departmental staffing model to include operational policies within the Emergency Department
- Created and maintained all calendars and staffing schedules
- Performed all task with a patient centered focus while optimizing allocated funds, seeking opportunities for process improvements within the department
- Spearheaded process improvement efforts to reduce blood culture contamination, working with the Departmental CNS to achieve a benchmark level below 3%.
- Devised innovative solutions for complex challenges faced by the department, leading to successful outcomes in various projects.
Operations Manager - Physical Readiness Program and Health and Wellness
Defense Health Agency – Naval Medical Readiness Training Command
01.2018 - 01.2019
- Managed 1 integrated clinic and 5 local clinics, ensuring Navy Medicine support to over 9,000 patients with oversight of Navy Medicine support during COVID-19, supporting 53 task force personnel in aid of over 2500 COVID-19 positive patients, while executing the timely disbursement of the first ever COVID-19 vaccine
- Led a group of diverse healthcare professionals, completing hundreds of enterprise analysis and feasibility studies to ensure efficient utilization of high value and limited assets, critical in the area of wellness support of over 900 health engagements.
Quality Assurance Manager
Naval Medical Readiness Training Command San Diego
01.2013 - 01.2018
- Provided oversight and management of Navy Medicine San Diego Quality Improvement Program, coordinating health service and support
- Ensured health service support to Wounded Warriors chronic and acute based patients to include inpatient care
- Developed policies for medical functions across the enterprise utilizing Lean Six Sigma methodologies while reviewing guided alignment of post-operative same day surgeries increasing access to care while minimizing inpatient stays
- Performed as Action Officer for the Quality Improvement Division 2014 -2016 – ensured coordination of 200 onsite wellness projects utilizing Lean Six Sigma (LSS) and 4 Disciplines of Execution (4DX) methodology.
Operations Manager - Physical Therapy and Occupational Therapy
Naval Medical Center San Diego
01.2010 - 01.2013
- Managed daily operations of 12 outlying clinics to include a 72-person clinic supporting approximately 3.5k patients per week
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Provided administrative, pay and benefits support to more than 50 personnel
- Managed equipment and supply budget of rotating assets valued in excess of $2 million
- Managed Navy advancement program and adjunct staff in administration of more than 200 advancement examinations
- Managed controlled substance inventory and executed federal reporting requirements with zero discrepancies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Master of Science - Health Administration
George Washington University, The
Washington, DC06.2020
Skills
- Analytical
- Problem-Solver
- Performance Monitoring
- P&L Management
- Business Development
- Process Improvement
- Customer Retention
- Driven
- Communicator
- Flexible
- Team-Oriented
- Financial Management
Academic Education
- 2020: MHA The George Washington University
- 2019: Patient Centered Care and Communication Certified Trainer
- 2018: Hospital Corporation of America Ambulatory Surgical Division Internship
- 2016: BS Healthcare Administration, National University
- 2016: Lean Six Sigma White Belt
- 2014: 4 Disciplines of Execution Certified
- Joint Operations Planning and Executive Systems (JOPES)
- Joint Medical Planners Course
- Plans, Operations and Medical Intelligence Course
- CBRNE Operator Course
- Health Insurance Portability and Accountability Act (HIPAA) Course
- Patient Administration Course
- Access to Care Capstone
- First Line Leadership Development
- Safety Programs
- CPR Certified
- ACLS Certified
- Crisis Prevention Certified
Prior Career Highlights
- All - Armed Forces Basketball Team Captain, Silver Medalist in the 2019 Military World Olympics and Navy Basketball Captain, Gold Medalist in 2019 Interservice Military Games.
- Founder All-Net Basketball Academy, San Diego community-based organization mentoring over 200 high school student athletes in preparation of secondary education.
- Professional Basketball, Played Professional Basketball in Germany, Austria, Hungary and Mexico. (2003 – 2009)
Timeline
Clinical Operations Manager
Savas Health
05.2024 - Current
Emergency Department Operations Manager
Defense Health Agency - Naval Medical Readiness and Training Hospital
01.2019 - 05.2024
Operations Manager - Physical Readiness Program and Health and Wellness
Defense Health Agency – Naval Medical Readiness Training Command
01.2018 - 01.2019
Quality Assurance Manager
Naval Medical Readiness Training Command San Diego
01.2013 - 01.2018
Operations Manager - Physical Therapy and Occupational Therapy
Naval Medical Center San Diego
01.2010 - 01.2013
Master of Science - Health Administration
George Washington University, The
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