Ronald Riggs
Land O' Lakes,FL
Summary
Dynamic leader with vast expertise in operations management and membership retention, notably serving as Chief Operating Officer at Mass Association of 766 Approved Private Schools. Demonstrated excellence in budget oversight and communication, achieving a 95% membership renewal rate through innovative marketing strategies and enhanced member engagement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Partner/Inspector
Advanced Building Inspectors
Boston, MA
01.2002 - Current
- Founded a home inspection company in 2004 that provides high-quality home inspections at a reasonable price.
- Supervised a staff of four.
- Authorized by the City of Boston Inspectional Services Department as authorized inspectors for the rental inspection program.
- Inspected and prepared detailed reports for over 1,000 homes, apartments, and commercial properties in New England.
- Produced inspection reports for home buyers and banks through the Neighborhood Assistance Corporation of America.
- Provided first-time homebuyer training to community development agencies on the home inspection process.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Conducted state-approved home inspection training for aspiring inspectors at Advanced Building Inspectors and Roxbury Community College.
Chief Operating Officer
Mass Association of 766 Approved Private Schools
Wakefield, MA
01.1999 - 01.2013
- Joined organization that provides services, advocacy, and training for the state’s approved private special needs schools as the first Director of Membership and Marketing. Position and responsibilities were expanded, which then led to being promoted to Chief Operating Officer.
- Assisted in the development of a grassroots advocacy platform through social media, and the Cap-Wiz advocacy software package.
- Coordinated and implemented multi-day annual conferences.
- Developed annual membership, marketing, and technology plans.
- Identified products and services, selected vendors, and managed group-purchasing programs. Offerings included insurance, planned giving services, technology resources, food products, office supplies, and other cooperative buying services.
- Implemented and drafted new board and association policies, which included document retention/destruction, and member communications.
- Maintained a 95% membership renewal rate each year in an industry undergoing school mergers and closures.
- Managed the board of directors' election process, which included the determination of delegates per region, regional leadership, and board nominations.
- Managed consultants working on industry research projects.
- Prepared and monitored budgets for areas of the association, which included technology, membership, marketing, professional development, and research.
- Produced and published association publications.
- Reviewed and selected various technology vendors to create the association’s website, “content management system,” and “association management system.”
- Solicited and managed advertisers, exhibitors, and sponsors for all association events.
- Supervised staff members responsible for members' professional development and customer service.
Membership Development Manager
Massachusetts Bar Association
Boston, MA
01.1998 - 01.1999
- Hired to maintain and improve comprehensive group purchasing programs, negotiate, monitor, and manage vendor contracts, and monitor fee distribution from vendors and participation.
- Promoted to expanded responsibility, to lead efforts to increase and retain membership.
- Managed membership database to ensure accurate records and communications.
- Generated reports on member engagement, retention, and attrition rates for senior management review.
- Developed membership strategies to enhance engagement and retention efforts.
- Developed marketing vehicles, including direct mail and telemarketing.
- Collaborated with legal professionals to identify member needs and expectations.
- Collaborated with legal professionals to identify member needs and expectations.
- Developed, marketed, and oversaw all aspects of exhibits and sponsorships for the Bar's major meetings.
Director, Nonprofit Resources Center Services
Nonprofit Resource Center (Georgia Center for Nonprofits)
Atlanta, GA
01.1995 - 01.1997
- Recommended by Hands On Atlanta, the AmeriCorps Program for a substantially larger role with this state trade association for all nonprofits in the state of Georgia.
- Promoted within the division to an interim director of the nonprofit subsidiary based on the ability to develop membership and revenue-generating programs.
- Coordinated and facilitated special member training sessions.
- Created a database system that tracked and reported membership goals and results.
- Developed marketing vehicles and promoted membership at events around the state.
- Developed, marketed, and oversaw all aspects of exhibits and sponsorships for the Center’s annual meeting for nonprofit leaders in the state of Georgia.
- Developed, negotiated, implemented, maintained, and evaluated comprehensive group purchasing programs for Nonprofit Resource Center members.
- Implemented marketing strategies to increase and retain membership.
- Researched, developed, marketed, and delivered products that added value to membership: a salary survey of Georgia nonprofits, a legal guide, and a directory of the state’s nonprofits.
HR Manager, AmeriCorps
Hands On Atlanta
Atlanta, GA
01.1994 - 01.1995
- Recruited while still in graduate school to join a nonprofit service organization focused on building communities and meeting critical needs through volunteer service, civic engagement, and administering several chapters of national service organizations.
- Human Resources responsibilities included recruiting, employee and labor relations, administration of benefit plans, and training.
- Managed a staff of five.
- Drafted and implemented employee procedures and policy handbook.
- Met and exceeded goals by successfully recruiting 400+ applicants for 80 positions.
- Monitored and approved all employee performance evaluations.
Education
Masters Degree Program - Student Personnel in Higher Education - Counseling
University of Georgia
Athens, GA01.1994
Bachelors Degree Program - Risk Management Insurance – Employee Benefits
University of Georgia
Athens, GA01.1991
Skills
- Membership retention
- Event coordination
- Budget and vendor management
- Partnership development
- Operations management
- Technology integration
- Contract negotiation
- Database and AMS systems expertise
- Problem solving
- Effective communication
Certification
- American Society of Association Executives (ASAE) Certified Association Executive (CAE), 2004,
- US Chamber of Commerce Institute of Organization Management Graduate (IOM), 2000 – 2003
Affiliations
- New England Society of Association Executives (NESAE) - Chair 2007 & Board Member, 2001 – 2009
- Omega Psi Phi Fraternity Inc. - Service Excellence 2024, Lifetime Achievement 2021, Superior Service 2018, and Omega Man of the Year 2017
- Eta Phi Chapter - Public Relations, Sponsorship/Advertising, Event Management Committee Chairs
Accomplishments
- ASAE Future Leader, 2004,
- ASAE Diversity Executive Leadership Program Scholarship winner (DELP), 2003 – 2004,
- ASAE School of Association Management Graduate
Timeline
Partner/Inspector
Advanced Building Inspectors
01.2002 - Current
Chief Operating Officer
Mass Association of 766 Approved Private Schools
01.1999 - 01.2013
Membership Development Manager
Massachusetts Bar Association
01.1998 - 01.1999
Director, Nonprofit Resources Center Services
Nonprofit Resource Center (Georgia Center for Nonprofits)
01.1995 - 01.1997
HR Manager, AmeriCorps
Hands On Atlanta
01.1994 - 01.1995
Masters Degree Program - Student Personnel in Higher Education - Counseling
University of Georgia
Bachelors Degree Program - Risk Management Insurance – Employee Benefits
University of Georgia
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