Summary
Overview
Work History
Education
Skills
Timeline
Generic

RONALD RILEY

Braselton,GA

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. A gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Attentive Desktop Support, as well as a technician of 20 plus years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

29
29
years of professional experience

Work History

Rural Mail Carrier

United States Post Office
07.2021 - Current
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Promoted positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Utilized USPS technology tools effectively to track packages accurately throughout delivery process.

Desktop Support Technician

Virtu Financial (Formerly KCG)
07.2017 - 06.2021
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
  • Reduced downtime with proactive system maintenance and regular software updates.
  • Enhanced user productivity, training employees on using new applications and system features.
  • Responded to emergencies quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

Desktop Support Technician

KCG (Formerly Getco)
05.2006 - 07.2017
  • Developed and implemented preventive maintenance procedures.
  • Offered assistance in implementing and developing training programs.
  • Assisted in the development of system security protocols.
  • Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.
  • Tested new software and hardware prior to deployment.

Facilities Engineer

Getco
01.2004 - 05.2006
  • Conducted root cause analysis for recurring issues, devising long-term solutions to prevent future occurrences.
  • Supported company growth by overseeing construction projects for new or expanded facilities.
  • Ensured compliance with local, state, and federal regulations for all aspects of facility management.
  • Facilitated smooth relocations or expansions by coordinating logistics and managing transitional processes efficiently.
  • Established clear communication channels between facilities department staff members to improve collaboration and streamline decision-making processes.
  • Maintained up-to-date knowledge regarding industry best practices, driving continuous improvement within the organization''s facilities management processes.

Warehouse Associate

Food And Paper Supply Co
01.1995 - 05.1997
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Education

High School Diploma -

John Marshall Harlan Academy High School
Chicago, IL
06.1995

Skills

  • Team building
  • Self Motivation
  • Interpersonal Communication
  • Multitasking Abilities
  • Analytical Thinking
  • Reliability
  • Problem-solving abilities
  • Registered mail protocols
  • Adaptability
  • Active Listening

Timeline

Rural Mail Carrier

United States Post Office
07.2021 - Current

Desktop Support Technician

Virtu Financial (Formerly KCG)
07.2017 - 06.2021

Desktop Support Technician

KCG (Formerly Getco)
05.2006 - 07.2017

Facilities Engineer

Getco
01.2004 - 05.2006

Warehouse Associate

Food And Paper Supply Co
01.1995 - 05.1997

High School Diploma -

John Marshall Harlan Academy High School

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RONALD RILEY