Ronald Rivera
Euless ,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
FOREMAN
GA COX COMPANY
01.2015 - 04.2024
- Monitored and maintained the supply of equipment, conducted safety assessments and repairs
- Conducted load inspections and analyzed load capacities
- Operated machinery to complete heavy and civil construction
- Worked alongside team to accomplish work goals according to schedule.
- Kept teams properly supplied with materials, tools, plans and supplementary assistance to meet project deadlines.
- Completed final walkthroughs at job sites to close out projects.
- Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Moved equipment between job locations using truck and trailer.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Monitored fuel, oil and water levels of heavy equipment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Specialist
WELLS FARGO BANK
01.2015 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Trinity High School
Euless, TX05.2005
Skills
- Performance Tracking and Evaluations
- Managing Multiple Priorities
- Customer Relations
- Training
- Policy Administration
- Directing Team Members
- Project Management
- Strategic Planning
Languages
Spanish
Native or Bilingual
Timeline
FOREMAN
GA COX COMPANY
01.2015 - 04.2024
Customer Service Specialist
WELLS FARGO BANK
01.2015 - 01.2017
High School Diploma -
Trinity High School
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