RONALD ROGERS
Crossville,TN
Summary
Highly motivated professional with 50+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
57
57
years of professional experience
Work History
Owner/ CEO
TENNESSEE BUILDERS
Crossville, TN
06.1988 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
OWNER/OPERATOR
ALLSTATE REALTY/INSURANCE CO.
Crossville, TN
06.1975 - 07.2019
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
CUSTOMER SERVICE /METER READER/ON CALL LINEMANS AS
VOLUNTEER ELECTRIC COOP
Crossville, TN
03.1970 - 05.1974
- Read electric, water and gas meters in assigned areas to determine amount of usage; ensure accuracy of readings.
- Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
- Transferred daily collected data into [Software] on company computer.
- Inspect and locate meters for tampering, damage or other anomalies; make necessary repairs.
- Train new employees on proper techniques for taking accurate readings from utility meters.
- Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
- Record readings from meters accurately in the appropriate database system.
- Checked meters for issues and reported findings to customers and supervisors daily.
- Provide customers with information about energy conservation measures and services available through utility company.
- Adhere to safety regulations while operating vehicles assigned to transport personnel and supplies.
- Maintain accurate records of all activities related to meter reading operations including dates, times, locations and results obtained.
- Complete paperwork associated with each job such as time sheets, mileage logs and expense reports.
- Investigate customer complaints regarding discrepancies between actual and billed amounts of energy used.
- Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
- Participated in departmental safety meetings and attended awareness training offered to employees.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
ORDERLY
CUMBERLAND MEDICAL CENTER
CROSSVILLE, TN
01.1967 - 01.1969
- Provided patient transport using various equipment and adhered to safety protocols.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Reported any changes in patient condition to appropriate personnel immediately.
- Helped lift and move heavy equipment or furniture around the facility as needed.
- Maintained a clean environment by sanitizing surfaces and disposing of trash properly.
- Provided bedside care to patients, including bathing, feeding, and changing linens.
- Responded quickly to emergency situations by calling for help from other staff members as needed.
- Assisted nurses with medical procedures, such as taking blood samples or administering injections.
- Responded to bell or light signal calls to assist patients with needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Responded to emergency medical calls, security calls, or fire alarms.
Education
High School Diploma -
CUMBERLAND CO. H.S.
Crossville, TN05-1969
Skills
- Hiring and staffing
- Negotiation
- Design coordination
- Human Resource Management
- Client Service
- Staff hiring
Timeline
Owner/ CEO
TENNESSEE BUILDERS
06.1988 - Current
OWNER/OPERATOR
ALLSTATE REALTY/INSURANCE CO.
06.1975 - 07.2019
CUSTOMER SERVICE /METER READER/ON CALL LINEMANS AS
VOLUNTEER ELECTRIC COOP
03.1970 - 05.1974
High School Diploma -
CUMBERLAND CO. H.S.
ORDERLY
CUMBERLAND MEDICAL CENTER
01.1967 - 01.1969
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