Service Manager
Kratzer Oil Company, Inc
- Assisted in managing daily service operations, ensuring customer satisfaction and efficient workflow.
- Supported staff training efforts to improve service quality and operational effectiveness.
- Learned essential tools for scheduling appointments and tracking service requests efficiently.
- Adapted quickly to new processes, enhancing team responsiveness to customer inquiries.
- Collaborated with team members to streamline service delivery and address client needs promptly.
- Provided feedback on operational challenges, assisting management in developing effective solutions for service issues.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
