Ronald Sargeant
Englewood,NJ
Summary
Experienced Customer Operations Representative skilled in managing customer-focused operations and delivering exceptional service. Expertise in troubleshooting and implementing effective solutions. Demonstrated success in enhancing customer satisfaction and improving process efficiency through strong interpersonal and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Training Ambassador
Amazon Services
New York, New York
06.2019 - 08.2025
- Facilitated onboarding sessions for new team members at Amazon Services to enhance integration.
- Conducted training sessions to equip employees with essential knowledge and skills for their roles.
- Organized workshops focused on operational best practices and safety protocols.
- Assisted in evaluating training programs to enhance effectiveness and support continuous improvement.
- Mentored staff to improve performance and promote a positive work environment.
- Provided actionable feedback to management on training programs, identifying specific areas for enhancement.
- Identified potential areas where additional training is required and troubleshooting any technical issues trainees may encounter.
- Communicated regularly with management and staff to ensure a trouble free daily operation.
- Assisted with hands-on tasks across multiple departments to support operations.
Customer Operations Representative
ABN AMRO Clearing
New York, New York
04.2013 - 05.2018
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Managed customer inquiries through multiple communication channels.
- Processed and validated client transactions efficiently.
- Assisted clients in understanding clearing services and procedures.
- Researched and resolved customer inquiries within established guidelines.
- Responded to operational issues of internal and external customers.
- Collaborated with teams to resolve operational issues promptly.
- Monitored customer accounts to ensure accuracy of billing information.
- Utilized CRM software for tracking customer requests effectively.
Education
Associate of Applied Science -
NYC College of Technology
New York, NY06-1985
Skills
- Computer skills
- Problem resolution
- Detail-oriented
- Effective communication
Timeline
Training Ambassador
Amazon Services
06.2019 - 08.2025
Customer Operations Representative
ABN AMRO Clearing
04.2013 - 05.2018
Associate of Applied Science -
NYC College of Technology