Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic
Ronald Sebastian

Ronald Sebastian

Versailles,KY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Service Professional

Aptive Environmental
Louisville, KY
03.2025 - Current
  • Maintained accurate records of customer interactions and services performed.
  • Conducted thorough inspections for pest infestations in residential properties.
  • Applied eco-friendly pest control solutions to ensure safety and effectiveness.
  • Educated clients on pest prevention techniques and maintenance practices.
  • Adapted quickly to changing conditions in order to meet customer demands.
  • Mix, measure, and apply pesticides according to label instructions and safety regulations.
  • Perform routine pest control treatments on residential and commercial properties.
  • Set up bait stations around buildings to attract and control rodent populations.
  • Maintain a valid driver's license with an acceptable driving record according to company policy.
  • Ensure that all chemicals are stored safely and securely when not in use.
  • Maintained knowledge and adhered to state rules and regulations.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Recognized for consistent quality service and efficiency.
  • Worked independently to manage daily schedules and route planning efficiently.
  • Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
  • Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.

Pest Control Technician

Orkin Pest Control
Lexington, KY
03.2024 - 11.2025
  • Inspected residential and commercial properties for pest infestations.
  • Applied appropriate pesticides and treatments according to safety guidelines.
  • Educated clients on pest prevention and control measures.
  • Documented service reports and treatment plans after each visit.
  • Resolved customer inquiries regarding pest control services effectively.
  • Followed up with clients to ensure satisfaction with services provided.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Maintained knowledge and adhered to state rules and regulations.
  • Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Utilized appropriate protective gear and equipment during application.
  • Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found.
  • Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
  • Worked independently to manage daily schedules and route planning efficiently.
  • Identified opportunities for additional services and provided clients with recommendations for further pest protection.
  • Collaborated with sales teams to provide estimates and recommendations for pest control services.

Warehouse Picker

Johnstone Supply
Lexington, KY
11.2024 - 02.2025
  • Collaborated with team members to ensure timely order fulfillment.
  • Followed safety protocols to maintain a secure work environment.
  • Communicated with supervisors regarding inventory levels and stock discrepancies.
  • Verified accuracy of picked items against pick list or customer order.
  • Assisted with loading and unloading trucks manually when necessary.
  • Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
  • Limited damage to products and orders by using care when choosing items.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Shift Supervisor

Amazon Air
Hebron, KY
08.2019 - 06.2021
  • Supervised daily operations in fast-paced air cargo environment.
  • Coordinated shift schedules and maintained staff attendance records.
  • Trained new team members on company procedures and safety protocols.
  • Implemented safety measures to reduce workplace incidents and hazards.
  • Communicated with management regarding staffing needs and inventory levels.
  • Ensured compliance with regulatory requirements in air cargo handling procedures.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Maintained accurate records of daily transactions and deposits.
  • Collaborated with team members to improve performance and implement training updates.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Monitored security and enforced loss prevention strategies during shift.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Resolved conflicts between staff members in a timely manner.
  • Checked orders for quality and completeness.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Utilized POS systems efficiently for order processing and inventory management.

Education

High School Diploma -

Mt Healthy High School
Cincinnati, OH
05-2018

Skills

  • Customer relationship management
  • Pesticide application
  • Pest inspection
  • Service agreement review
  • Record keeping
  • Safety compliance
  • Time management
  • Upselling services
  • Team player mentality
  • Sales expertise
  • Strong work ethic
  • Phone etiquette
  • MS word, excel, and outlook

Affiliations

  • On my time off you can find me with my family at the farmers market and church
  • when i get free time alone im always in the gym

Certification

  • Pesticide applicator licenses

Languages

English
Professional

Timeline

Certified Service Professional

Aptive Environmental
03.2025 - Current

Warehouse Picker

Johnstone Supply
11.2024 - 02.2025

Pest Control Technician

Orkin Pest Control
03.2024 - 11.2025

Shift Supervisor

Amazon Air
08.2019 - 06.2021

High School Diploma -

Mt Healthy High School

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