Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ronald Shields

Fort Smith,AR

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs . Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Attentive with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.

Overview

43
43
years of professional experience

Work History

Toyota Customer Service Consultant

DUBLIN TOYOTA
04.2001 - 10.2023
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
  • Mentored new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Updated account information to maintain customer records.

Service Technician

Majic Toyota
06.1990 - 03.2001


  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Bakery Worker - Floor Associate

Albertsons Grocery Store
01.1986 - 03.2001
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.

Warehousing Associate

KINGS COMMAND MEATS
06.1980 - 03.1986
  • Improved warehouse efficiency by streamlining the inventory management process.
  • Reduced order fulfillment errors by implementing a thorough quality control system.
  • Enhanced workplace safety with regular inspections and maintenance of equipment.
  • Increased customer satisfaction, ensuring accurate and timely order shipments.

Education

Associate of Applied Science - Automotive Mechanics

SHORLINE COMMUNITY COLLEGE
Seattle, WA
06.1988

High School Diploma -

Lynnwood High School
Bothell, WA
06.1979

Skills

  • Inbound Call Management
  • Complaint Handling
  • Interpersonal Skills
  • Attention to Detail
  • Conflict Resolution
  • Performance Monitoring
  • Multitasking
  • Customer Retention
  • Written Communication
  • Positive Attitude
  • Effective Communication
  • Telephone Etiquette
  • Product Knowledge
  • Problem Solving
  • Time Management
  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Complaint Resolution
  • Quality Control

Accomplishments

CONSISTANTLY RECEIVING TOP CUSTOMER SERVICE RANKINGS EVERY MONTH FOR OVER TWENTY YEARS .

Timeline

Toyota Customer Service Consultant

DUBLIN TOYOTA
04.2001 - 10.2023

Service Technician

Majic Toyota
06.1990 - 03.2001

Bakery Worker - Floor Associate

Albertsons Grocery Store
01.1986 - 03.2001

Warehousing Associate

KINGS COMMAND MEATS
06.1980 - 03.1986

Associate of Applied Science - Automotive Mechanics

SHORLINE COMMUNITY COLLEGE

High School Diploma -

Lynnwood High School

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Ronald Shields