Ronald Shore
Grand Rapids,MI
Overview
3
3
years of professional experience
Work History
Associate Cloud Administrator
Service Express
Grand Rapids, MI
11.2022 - Current
- Managed and maintained Microsoft 365 tenant for a 1000+ user base, providing optimal performance and reliability.
- Providing appropriate access to sites, teams, and documents.
- Migrating on-premise data into SharePoint, Teams, and OneDrive to streamline file storage and sharing for acquisitions and internal users.
- Configured Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams with SSO.
- Provided end-user support and training on Microsoft 365 applications and features, resulting in increased productivity and user satisfaction.
- Addressing escalated issues for Microsoft products.
- Implemented security policies, including Conditional Access, Multi-Factor Authentication (MFA), Data classification, and Data Loss Prevention (DLP) to enhance data security and compliance.
Infrastructure Support Intern
Service Express
Grand Rapids, MI
05.2022 - 11.2022
- Shadowed infrastructure team members on a variety of tasks and discovered opportunities for learning new job functions.
- Worked successfully with team members and departments to accomplish goals and address issues related to our products and services.
- Created project requirements, developed solutions, and met deadlines.
- Touched on networking terminology/fundamentals.
- Assisted with different migrations. SharePoint, on-premise storage to cloud, and basic authentication to modern.
- Worked with a variety of services such as PRTG, Meraki, Office 365, and Crowdstrike.
- Gained a greater understanding of Active Directory
- Followed and created documentation.
Infrastructure Support Specialist Intern
Michigan Health Information Network
Grand Rapids, MI
05.2021 - 01.2022
- Learned valuable soft skills pertaining to a corporate environment and used a nontechnical filter when working with end users to solve their technical issues.
- Acquired experience working in a team environment.
- Specific technical skills include experience with Office 365 administration, managing AWS workspaces, ticket queue management, customer service skills, administrator roles, access requests, employee onboarding & offboarding, and general troubleshooting.
Education
Information Systems
Grand Valley State University
Allendale, MI12.2022
References
Available upon request
Timeline
Associate Cloud Administrator
Service Express
11.2022 - Current
Infrastructure Support Intern
Service Express
05.2022 - 11.2022
Infrastructure Support Specialist Intern
Michigan Health Information Network
05.2021 - 01.2022
Information Systems
Grand Valley State University
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