Ronald Silvio
West Bridgewater,MA
Summary
An accomplished IT engineering professional with extensive experience in managing build environments, ensuring the continued health and operation of build systems, and implementing best practices for release engineering across different operating systems including macOS, Linux, Windows, and Windows Server environments. Skilled in collaborating effectively with cross-product engineering teams, providing top-tier release engineering services while maintaining a security-conscious approach to branching and merging strategies. Proficient in utilizing CI/CD tools such as Jenkins, Groovy, and GitLab for pipeline automation, and experienced in vendor relations including contract management, inventory oversight, and conducting audits for compliance and efficiency. Demonstrated ability in problem solving, determination and persistence without crossing the line into excessive enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Software Release Engineer
VMWare Carbon Black
09.2019 - Current
- Facilitated swift resolution of production issues by coordinating incident response efforts among development, operations, and support teams.
- Reconfigured/ owned macOS environment cutting developer build time from 1.5 hours to 45 minutes.
- Improved application stability through monitoring system performance, analyzing trends, and making adjustments to optimize resource usage such as Splunk, Wavefront and CarbonBlack App Control
- Corrected, modified and upgraded software to improve performance within Windows and macOS build environments
- Skilled at working independently and collaboratively
Senior IT Support Engineer
VMWare Carbon Black
01.2018 - 09.2019
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Acted as knowledge leader for team of 6.
- Provided hardware upgrades, data transfers, and new hire machine builds
- Mentored junior IT support engineers, fostering collaborative environment that promoted professional growth and skill development.
- Assisted in testing new hardware, software, and OS versions
- Created internal training documentation for IT processes
- Supported approximately 1,000 end users worldwide
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with outside departments to implement system-wide improvements.
IT Support Engineer
Matrix Partners
09.2016 - 01.2018
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Managed G Suite administration including migration from on-base Microsoft Exchange.
- Provided support for MacOS, Windows, and mobile devices
- Installed, configured and maintained computer systems and network connections.
- Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
- Supported video conferencing systems and VoIP.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Senior IT Support Engineer
Fidessa
02.2014 - 09.2016
- Sole support for Boston-based office, providing level 2/3 support for additional users and US-based offices
- Supported various endpoint devices and backup solutions
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Reduced server downtime by performing regular hardware upgrades and software patches.
- Installed and configured operating systems and applications.
- Managed mobile device support and administration.
- Served as subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders
Desktop Support Technician
C3I \ ON-SITE At Sanofi (Contract)
11.2011 - 02.2014
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Developed strong relationships with colleagues across departments, fostering collaborative environment for troubleshooting complex technical issues.
- Provided exceptional customer service, resolving high volume of Helpdesk tickets within established timeframes.
Education
Associate Degree in Computer Science -
Bunker Hill Community College
Charlestown, MA06.2013
Skills
- System Administration
- Hardware Configuration
- JIRA
- Confluence
- Cross-platform Development
- Jenkins
- Windows/ Server, macOS and Linux
- Teamwork and Collaboration
- Docker Containers
- GitLab
- Virtualization
- Monitoring tools: splunk, Wavefront and CarbonBlack App Control
Accomplishments
- Received several "At-Your-Best" awards at VMWare
- Created a deployment process for the development build environment that did not exist prior to joining an already established environment.
- Key contributor in the design and implementation of new features for public to private secure release environments.
Certification
VMware Carbon Black App Control Administrator
VMware Carbon Black Cloud Enterprise EDR
Timeline
Software Release Engineer
VMWare Carbon Black
09.2019 - Current
Senior IT Support Engineer
VMWare Carbon Black
01.2018 - 09.2019
IT Support Engineer
Matrix Partners
09.2016 - 01.2018
Senior IT Support Engineer
Fidessa
02.2014 - 09.2016
Desktop Support Technician
C3I \ ON-SITE At Sanofi (Contract)
11.2011 - 02.2014
Associate Degree in Computer Science -
Bunker Hill Community College
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