Ronald Sirvent

Responsible for the daily operations of the three Mountainside Residency Offices: Family Practice, Internal Medicine, and Dental

• Saved $15,000 by reviewing vendor bills and eliminating erroneous charges.
• Increased revenue by $40,0000 yearly through effective management of CPC+ and PCF quality metrics and requirements.
• Increased patient experience survey results by 15%.
• Trained employees on the EPIC EMR as a Credentialed EPIC Trainer.
• Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Assessed medical office operations for compliance with Joint Commission regulations, identified areas of improvement, and developed plans for corrective action. No major finding in any JC audits.
• Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
• Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
• Developed and implemented new patient registration processes to streamline workflow.
• Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Ensured compliance with relevant state laws governing healthcare practices.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
• Assisted with development of regulatory compliance workflows.

Responsible for managing daily operations of the front desk team.

• Managed CPC+ reporting and adherence to quality metric
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Developed strategies to improve team performance and productivity.
• Worked closely with human resources to support employee management and organizational planning.
• Analyzed key performance indicators to identify effective strategies.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Assessed company operations for compliance with safety standards.

Responsible for development of a global business aligned capacity management program across ~3,500 Capital Markets and Banking (CMB) applications

• Lead a team of 5 directs and 15 matrix resources to develop a program to reduce capacity related outages as well as optimize and affect timely provisioning of resources across CMB application environments
• Forecasted resources and hired 5 capacity management experts to support program goals
• Reduced outages by 20% through the implementation of tools, process and organizational changes to standardize data analysis
• Realized savings of $5,000,000 through the initiation of programs to remediate inefficiencies in CPU and disk utilization
• Projected 2008 savings of $10,000,000 through a program to purchase commodity software at a discounted price

Responsible for the management of a centralized global database team servicing ~3,000 Oracle, Sybase and SQL Server instances across the Capital Markets and Banking (CMB) organization

• Implemented 24x7 L1-L3 support utilizing a mix of remote and local resources in support of client requirements
• Developed a centralized database maintenance environment for Sybase, SQL Server and Oracle which increased operating efficiency by 50%
• Designed and implemented a problem management environment which reduced outages by 35%
• Introduced a Database Resiliency Program (DRP) which reduced data availability risks by 28%
• Initiated operating procedures, service level objectives, service level agreements and metrics which increased customer satisfaction by 23%
• Implemented a three year global database strategy for the CMB organization providing direction on database technology selection
• Initiated a SWAT team and developed processes to reduce outage time on critical application environments
• Implemented a Career Development program for the CMB organization which increased employee satisfaction by 20%
• Established global support, maintenance and performance tuning standards through a partnership with London DBA team

Responsible for leading a team of 5 Sybase database administrators managing ~200 servers for ~ 50 applications in the Financial Control Reporting organization

• Initiated the development of a suite of maintenance scripts to increase efficiency
• Introduced procedures for shared team coverage of database servers
• Developed procedures for performance tuning, troubleshooting, and call rotations
• Interfaced with clients to develop database solutions to application challenges

Responsible for the design, implementation and maintenance of 8 Sybase database servers for the Regulatory Reporting organization

• Interfaced with developers to develop and implement the database design
• Developed table structures, triggers and stored procedures
• Provided direction on hardware selection and tuning
• Developed scripts and procedures to: Configure and performance tune database servers
• Execute maintenance: database and transaction dumps, DBCC, error log review