Ronald Smith
Janesville,WI
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring a smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Detail-oriented, and customer-focused, with excellent computer competencies.
Experienced Program Support Assistant with a background in managing diverse office functions and providing support to program managers. Strengths include strong organizational skills, the ability to prioritize projects, and proficiency in utilizing software tools for efficient administration.
Previous roles have consistently demonstrated improved operational efficiency through effective coordination of tasks, and clear communication. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Adaptable office and administrative support professional, recognized for enhancing productivity and ensuring efficient task completion. Specializes in data entry, record management, and customer service to facilitate smooth operations. Proven skills in organization, time management, and communication enable the achievement of workplace objectives effectively.
Overview
38
38
years of professional experience
Work History
Program Support Assistant
Department Of Veterans Affairs - United States Government
Middleton, WI
12.2021 - 02.2025
- Performed data entry into software systems used by the program team members.
- Performed accounting or financial analysis.
- Compiled data from various sources for use in budgeting processes.
- Coordinated with team members to ensure timely completion of tasks.
- Answered inquiries from external customers regarding program information.
- Responded to customer service requests through email or telephone contact.
- Provided administrative support to program staff and management teams.
- Created spreadsheets to track progress towards program goals and objectives.
- Maintained positive working relationship with fellow staff and management.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Contract Compliance Specialist
State of Wisconsin
Madison, WI
01.2008 - 12.2012
- Collaborated with departments across the organization to ensure compliance with contractual requirements.
- Received inquiries and advised on regulations related to programs.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Maintained records related to contractual agreements and correspondence with vendors.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Identified non-compliance issues in existing contracts and provided recommendations for corrective action.
- Followed up with licensees to verify adherence to requirements.
- Maintained detailed database of compliance data, activities and actions taken.
- Investigated reported and identified compliance issues against accepted standards.
- Collected fees and application documentation for licenses and issued paperwork for follow-up actions.
- Compiled detailed reports of contract information, including compliance status.
- Collected and reviewed data to identify potential compliance issues requiring further review.
Director
Metropolitan Pier and Exposition Authority
Chicago, IL
11.2002 - 06.2005
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Analyzed data to inform decision-making and strategic direction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Developed policies and procedures to ensure compliance with corporate standards.
- Negotiated agreements with external partners such as contractors or consultants.
- Formed and sustained strategic relationships with clients.
- Managed crisis situations to minimize impact on operations and reputation.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Served as a public spokesperson at industry events or conferences.
- Ensured compliance with all relevant regulations, policies and procedures.
Contract Compliance Officer
City of Chicago - City Hall
Chicago, Illinois
11.1986 - 06.2002
- Researched industry standards related to contract compliance requirements.
- Provided guidance on contractual matters to internal stakeholders.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Issued official approvals in instances of achieved or exceeded compliance standards.
- Negotiated terms and conditions of agreements with vendors and suppliers.
- Produced reports outlining assessments completed and follow-up recommendations.
- Ensured that all documents related to contracts are properly stored in an organized manner.
- Audited existing contracts to identify areas where improvement is needed.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Received inquiries and advised on regulations related to programs.
- Reviewed existing contracts for potential risks or liabilities.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Reviewed records in cases of potential liability and determined compliance actions.
- Conducted training sessions on contract compliance policies and procedures.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Interpreted complex legal language contained in various types of contracts.
- Analyzed contracts for compliance with relevant regulations and laws.
- Collaborated with other departments to obtain information necessary for contract review.
- Enforced regulatory policies and procedures across different teams and programs.
- Developed strategies to ensure contract compliance across multiple departments.
- Assisted in developing processes for efficient contract administration.
- Drafted new contracts, ensuring accuracy, completeness, and legibility.
- Participated in meetings with external parties concerning contractual matters.
- Facilitated the resolution of disputes between contractors and clients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Public Administration
Roosevelt University
Chicago, ILSkills
- Data entry
- Customer service
- Software proficiency
- Time management
- Team collaboration
- Issue resolution
- Report preparation
- Data analysis
- Interpersonal skills
Timeline
Program Support Assistant
Department Of Veterans Affairs - United States Government
12.2021 - 02.2025
Contract Compliance Specialist
State of Wisconsin
01.2008 - 12.2012
Director
Metropolitan Pier and Exposition Authority
11.2002 - 06.2005
Contract Compliance Officer
City of Chicago - City Hall
11.1986 - 06.2002
Some College (No Degree) - Public Administration
Roosevelt University
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