Ronald Stagg
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
8
8
years of professional experience
Work History
Branch Manager
Urbanex
08.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Operations Manager
Aptive Environmental
06.2023 - 07.2024
- I have superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth while balancing expense margins
- Oversaw technician labor hours to ensure services are being done efficiently
- Lead weekly branch training to provide technicians feedback on compliance, customer feedback, and pesticide training
- Inspired my team to deliver top-notch service, accept constructive feedback, and commit to continual improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Branch Manager
Greenix Pest Control
03.2022 - 06.2023
- Led a branch with 40+ employees doing 40K monthly in technician sales and 6+ Million in annual revenue
- Worked closely with my Regional Manager, VP, and other office support staff to ensure all customers received the highest quality service
- Implemented several safety and technical procedures that went into effect company-wide
- Actively participated in ride-alongs and worked with our technicians to ensure proper company standards were met
- Oversaw chemical ordering and inventory to ensure proper use and reduce waste
- Implemented scheduling rules that reduced technician drive times by 40%
- Led a weekly region meeting to ensure we were aligned on state/federal laws and regulations.
Service Manager
Aptive Environmental
05.2019 - 03.2022
- Lead a weekly branch meeting to provide training and feedback to our technicians and sales team
- Conducted field inspections to ensure proper pesticide application and procedures were taking place
- Worked closely with my Area Manager to ensure we were aligned on branch needs and identified high performers for advancement
- Communicated with customers on service needs, concerns, and complaints
- Oversaw pesticide inventory to reduce waste.
People Manager
McDonald's
11.2016 - 02.2019
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
- Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
- Boosted employee morale through regular recognition events and performance-based incentives.
- Championed professional development initiatives, offering training opportunities for continuous growth among employees.
Education
Diploma - General
Martin Luther King High School
Skills
- Strategic Planning
- Marketing
- Business Development
- Leadership
- Customer Service
- Employee Development
- Profit & loss
Timeline
Branch Manager
Urbanex
08.2024 - Current
Operations Manager
Aptive Environmental
06.2023 - 07.2024
Branch Manager
Greenix Pest Control
03.2022 - 06.2023
Service Manager
Aptive Environmental
05.2019 - 03.2022
People Manager
McDonald's
11.2016 - 02.2019
Diploma - General
Martin Luther King High School
Similar Profiles
Kobe GilesKobe Giles
Door-to-Door Sales Representative at Urbanex Pest ControlDoor-to-Door Sales Representative at Urbanex Pest Control
JOSHUA HENDRICKJOSHUA HENDRICK
District Manager at Urbanex Pest ControlDistrict Manager at Urbanex Pest Control
Jeffrey ScifresJeffrey Scifres
Operations Manager - Retention & Escalations Dept. at Urbanex Pest Control - Contact CenterOperations Manager - Retention & Escalations Dept. at Urbanex Pest Control - Contact Center
Kelly CraigKelly Craig
Branch Manager at Westland Insurance Group INCBranch Manager at Westland Insurance Group INC
MICHAEL ANTONYMICHAEL ANTONY
Branch Manager at Delma ExchangeBranch Manager at Delma Exchange