Ronald Stagg

Madison,WI

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

years of professional experience

Work History

Market Leader

SavATree

12.2024 - Current

District Manager

Gator Lawn & Pest

05.2023 - 12.2024

Supervised various locations, enforcing high-quality standards of operation.
Increased revenue by 5% by increasing our ACV and improving operational efficiency.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Increased JPH by 20% by developing SOPs for all of our service lines.

Branch Manager

Greenix Pest Control

06.2022 - 05.2023

Decreased technician drive time by 10% by partnering with our CS team to develop scheduling rules to improve route density.
Decreased branch reservice rate by 20% by teaching our technician teams how to properly communicate expectations to our client base.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Service Manager

Aptive Environmental

04.2018 - 06.2022

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Martin Luther King High School

Riverside

Skills

Safety ambassador
Team builder
Process oriented

P&L
Integrity
Compliance monitoring

Timeline