Ronald Tomei
Cathedral City,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Call Center Customer Service Representative
Wawanesa Mutual Insurance
03.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Call Center Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated customer service reports to track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Health Concierge
CVS/Aetna
10.2021 - 12.2022
- Maintained full and current understanding of available plans, products and services.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Resolved problems related to benefits, eligibility and claims.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Insurance Specialist
Automobile Club Of Southern California
09.1993 - 12.2022
- Maintained high standards of customer service by building relationships with clients.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Communicated effectively with members of operations, finance and clinical departments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
No Degree - Marketing Management And Research
College of The Desert
Palm Desert, CA05.2009
No Degree - Computer Science
College of The Desert
Palm Desert, CA05.2006
Skills
- High-Volume Environments
- Issue Identification
- Written and Oral Communications
- Database Maintenance
- Call Controlling
- Good Listening Skills
- Customer Support
- Product and Service Knowledge
- Complaint Resolution
Timeline
Call Center Customer Service Representative
Wawanesa Mutual Insurance
03.2023 - Current
Call Center Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2022 - 12.2022
Health Concierge
CVS/Aetna
10.2021 - 12.2022
Insurance Specialist
Automobile Club Of Southern California
09.1993 - 12.2022
No Degree - Marketing Management And Research
College of The Desert
No Degree - Computer Science
College of The Desert
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