Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Truss

Highland,CA

Summary

I am confident that I am the perfect candidate for the analytical position at the California Public Utilities Commission. My extensive experience in strategic planning, critical analysis, and effective communication skills will enable me to excel in this role. I am enthusiastic about the opportunity to contribute my skills to the commission and help drive its mission forward.

Project Management/Strategic Planning

Overview

12
12
years of professional experience

Work History

Public Utilities Regulatory Analyst I (PURA I)-Transportation Enforcement Branch –Compliance Enforcement Unit

California Public Utilities Commission
Los Angeles, CA
01.2021 - Current
  • I am a PURA I with a range of responsibilities related to passenger transportation
  • My duties include conducting moderately complex economic, policy, and technical analyses and research, alongside preparing or contributing to technological and investigative compliance reports, investigations, testimony, legislative analysis, and procedures
  • I possess the expertise to advise leadership on transportation network companies, vessels, bus and limousine services, and electric and driverless vehicles regarding for-hire transportation enforcement and consumer protection issues
  • I aim to address enforcement and consumer protection issues professionally and respectfully.

Associate Management Analyst-Facilities/Safety Coordinator

California Public Utilities Commission
Los Angeles, CA
01.2018 - 01.2022
  • As a Facilities/Safety Coordinator at CPUC, your duties will include emergency response team coordination, active shooter training, risk management, space assignment upkeep, emergency contact updates, project management with Excel, environmental testing scope development, customer service, and emergency evacuation map creation
  • In addition, I completed assignments independently, met deadlines, built relationships, attended meetings and training, complied with regulations, and represented the organization in conferences and public meetings.

Customer Service Representative

Bank of America
Brea, CA
01.2012 - 01.2017
  • I have experience analyzing problems and presenting solutions that benefit everyone involved
  • My problem-solving skills are top-notch, and I always make fair judgments
  • I am committed to providing excellent customer service and building solid customer relationships
  • I also monitor data, such as complaint statistics, to ensure compliance and take action when necessary
  • I am skilled in building strategic relationships and partnerships, using my creativity and diplomacy to find common ground and achieve positive outcomes.

Education

Master of Business Administration -

University of Redlands

Bachelor’s Degree of Business Administration - Finance

CSUSB

Skills

  • Quality Customer Service
  • Effective Communication and Collaboration
  • Microsoft Suite
  • Strategic Planning
  • Interpersonal Skills
  • Conflict Management
  • Critical Review and Analysis
  • Project Management
  • File Management and Maintenance
  • Presentation Skills
  • Time Management
  • Integrity
  • Leadership
  • Information Verification
  • Active Listening

Timeline

Public Utilities Regulatory Analyst I (PURA I)-Transportation Enforcement Branch –Compliance Enforcement Unit

California Public Utilities Commission
01.2021 - Current

Associate Management Analyst-Facilities/Safety Coordinator

California Public Utilities Commission
01.2018 - 01.2022

Customer Service Representative

Bank of America
01.2012 - 01.2017

Master of Business Administration -

University of Redlands

Bachelor’s Degree of Business Administration - Finance

CSUSB

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Ronald Truss