Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ronald Vance

Marietta,Georgia

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Computer Programmer

Freelance
  • Built databases and table structures for web applications.
  • Updated documentation with project deviations to capture changes.
  • Stored, retrieved and manipulated data for close analysis of database performance.
  • Implemented scripts to enhance user experience.
  • Tested hardware and performed troubleshooting techniques to identify problems.

Freelance Video Editor

Fiverr
  • Played key role in facilitating projects and contributing to every stage of film and video production.
  • Combined text, video and other composited elements onscreen to create logical, coherent layouts.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
  • Organized and worked with raw footage from multiple cameras and sources.
  • Delivered edits on time for reviews and final delivery.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.

Lead Game Designer

Game Jam
  • Debugged and tested game features to support quality assurance requirements.
  • Developed game-related tools and scripts to facilitate game development.
  • Maintained and troubleshot game performance and system issues to enhance performance.
  • Developed 2D and 3D video games for PC and mobile platforms using Unity 3D.

Tutoring Assistant

Freelance
  • Developed student confidence through positive reinforcement strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
  • Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.

Server Shift Leader

Waffle House
10.2022 - 06.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Education

Associate of Arts - Cyber Security

Kennesaw State University
Kennesaw, GA
05.2026

High School Diploma -

Sprayberry High School
Marietta, GA
05.2022

Skills

  • Java, Python, C# Experience
  • Library Design
  • Computer Hardware Knowledge
  • Systems Analysis
  • Software Development
  • Program Coding
  • Critical Thinking
  • Technical Support
  • Microsoft Office 365
  • Microsoft Applications
  • Microsoft Word
  • Computer Literacy
  • Microsoft Excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server Shift Leader

Waffle House
10.2022 - 06.2023

Computer Programmer

Freelance

Freelance Video Editor

Fiverr

Lead Game Designer

Game Jam

Tutoring Assistant

Freelance

Associate of Arts - Cyber Security

Kennesaw State University

High School Diploma -

Sprayberry High School

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