RONALD VAN SCOY
Glidden,IA
Summary
Dynamic Service Manager with a proven track record at New Way Ford, enhancing customer satisfaction through effective problem-solving and team leadership. Expert in service scheduling and upselling, driving repeat business and revenue growth. Committed to fostering strong client relationships and ensuring high-quality workmanship while minimizing service downtime.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
16
16
years of professional experience
Work History
Service Manager
New Way Ford
09.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Service Manager
Goodyear Auto Service Center
09.2009 - 09.2019
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
Associate of Arts -
Iowa Central Community College
Fort Dodge, IA05-1982
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Time management
- Goal oriented
- Documentation and reporting
- Service scheduling
- Policy and procedure enforcement
- Estimating and quoting
- Service and parts teams management
Timeline
Service Manager
New Way Ford
09.2019 - Current
Service Manager
Goodyear Auto Service Center
09.2009 - 09.2019
Associate of Arts -
Iowa Central Community College
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