Ronald volquez
lynn,Massachusetts
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Banco de Reservas
Santo Domingo
01.2020 - 12.2023
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
Customer Service Representative
Claro Dominicana
Santo Domingo
05.2018 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Information Technology
APEC
Santo Domingo10-2013
Skills
- Customer service excellence
- Call Center Operations
- Payment Processing
- Training and mentoring
- Account Updates
- Effective Communication
- Teamwork
- Technical Knowledge
- Cash Handling
Timeline
Customer Service Advisor
Banco de Reservas
01.2020 - 12.2023
Customer Service Representative
Claro Dominicana
05.2018 - 12.2019
Bachelor of Science - Information Technology
APEC
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