Summary
Overview
Work History
Education
Skills
Timeline
Generic

RONALD WALKER

Lincoln,Rhode Island

Summary

Extensive Multi-Unit Management, with emphasis on people development with intense focus on sales and profit building techniques. Adept in training, developing, coaching and mentoring employees; creating and facilitating training programs and workshops; recruiting, hiring and building productive teams. Proficient in operating within budget; managing capital expenditures; developing and maintaining vendor relationships; purchasing supplies, equipment, etc. within established inventory levels and budget. Work well in a fast-paced environment; strong troubleshooting, problem solving and decision-making skills. Communicate effectively with others at all levels; strong customer-focus. Excellent work ethics combined with high integrity; highly self-motivated; energetic and enthusiastic. Conscientious Unit Manager proudly offering over 30 years of vast experience restaurant facilities and strong k. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills.

Overview

39
39
years of professional experience

Work History

Area Manager (multi-unit supervisor

Papa Gino’s
Dedham, Massachusetts
01.2013 - Current
  • 6-11 locations)
  • Responsible for increasing sales and dropping extra sales to bottom line
  • Conduct QSC audits weekly in various company owned locations
  • Responsible for executing multiple off site catering events
  • Liaison to offsite food directors at public and private school systems
  • Responsible for training and development of newly hired area managers
  • Communicates throughout the week with restaurants on performance and takes the necessary steps to achieve targets
  • Ensures that all restaurants comply with company, State, Federal, and local town regulations (child labor, wage and hour, OSHA, EEOC, liquor regulations, etc.)
  • Recruits, interviews, and selects management candidates, both from outside and inside the company, keeping supervisor and HR department aware of all needs
  • Follows hiring procedures and coordinates hiring process with Human Resources Department
  • Follows up with all guest complaints received through the Guest Hospitality Feedback program
  • Writes correspondence and reimburses funds to guests when necessary, closing out all guest complaints with 48 hours
  • Completes in Outlook monthly calendars to clearly organize time needed to address district priorities, as well as to achieve company objectives
  • Maintains timely communication with email communication throughout the week
  • Ensures all personnel files are current and to standards
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Area coach

Papa Gino’s
Dedham, Massachusetts
01.2010 - 01.2013
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.

General Manager

Papa Gino’s
Dedham, Massachusetts
01.2001 - 01.2010
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Corporate Trainer / New Store Opener

Papa Gino’s
Dedham, Massachusetts
01.1988 - 01.2001

Team member / Shift leader

Papa Gino’s
Dedham, Massachusetts
01.1984 - 01.1988

Education

CCRI
Lincoln, RI

Skills

  • Optimum Flow
  • Service Utilization Improvements
  • Interdepartmental Functions Coordination
  • Financial Operations Oversight
  • Policy and Program Development
  • Team Management
  • Employee Work Scheduling
  • Staff Training
  • Employee Recruitment and Hiring
  • Daily Progress Reports
  • Routine Inspections
  • Waste Reduction
  • Workplace Safety
  • Cost Control
  • Corporate Social Responsibility
  • Handling Visitations
  • Monthly Inventory
  • Motivational Leadership
  • Staffing Requirements
  • Providing Feedback
  • Confidential Records Management
  • Corrective Actions
  • Continuous Improvement Process
  • Operational Standards

Timeline

Area Manager (multi-unit supervisor

Papa Gino’s
01.2013 - Current

Area coach

Papa Gino’s
01.2010 - 01.2013

General Manager

Papa Gino’s
01.2001 - 01.2010

Corporate Trainer / New Store Opener

Papa Gino’s
01.1988 - 01.2001

Team member / Shift leader

Papa Gino’s
01.1984 - 01.1988

CCRI
RONALD WALKER