Ronald Ward

When i started at The Lowell Corp i was told there was no room for advancement but within 1 year i was the Assembly room manager and in 2018 i took The Production Managers position over over the 6 years i was there i accomplished a lot of goals i had set for myself. I also opened the company up everyday and closed it everyday as well.

I also Hired and fired employees when needed to and i also trained and mentored 15 employees to maximize performance by meeting our productivity goals.

• Resolved issues quickly to maintain productivity goals.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
• Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
• Operated Cnc machines and forklift,stand up lift truck and pallet jacks to load and unload bar stock and load and unload all products and merchandise.
• Reduced obstacles and variables to maintain production performance and meet deadlines.
• Monitored materials use to identify concerns and keep costs low.
• Supervised work on bestselling, industry-leading products.
• Powder Coated and Spray painted products for our tools.

I ran an automotive and sales business which included

• Implemented operational strategies and effectively built customer and employee loyalty.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Powder Coated and Spray Painted customers prducts.

. I also ordered all parts for the vehicles and kept the inventory and went to auto auctions to purchase cars to sell for retail. I had to close the doors in January due to 3 new garages opened in town and i lost a lot of business.

• Drove team revenue totals by bringing in top sales numbers.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Immediately addressed problems with customers to promote speedy resolution.
• Displayed products properly at customer sites and according to company specifications and policies.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
• Maintained positive relationships with customers through positive communication
• Represented wide range of products and brands.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Handled customer concerns and issues effectively
• Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
• Stayed in open communication with existing customers to offer immediate access to new products.

• Served customers in-store and by telephone to answer questions and place orders.
• Issued parts to technicians to complete customers' repairs.
• Tracked parts use and charged items to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Satisfied customers with fast, knowledgeable service for [Type] product needs.
• Increased store revenue by cross-selling products and upselling services to customers.

• Served customers in-store and by telephone to answer questions and place orders.
• Issued parts to technicians to complete customers' repairs.
• Tracked parts use and charged items to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Satisfied customers with fast, knowledgeable service for [Type] product needs.
• Identified early product failure trends and communicated information to customers to help select more suitable parts.

• Replaced damaged, missing or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
• Inspected and tested equipment to locate worn and damaged parts.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Analyzed and located malfunctions in brakes, motors, switches and control systems.
• Also powder Coated and Spray painted body panels and parts that needed to be changed off of the buses i did all the body work and painting.