Ronald Warner
Springfield,IL
Summary
Dynamic and dedicated professional with a strong work ethic and expertise in customer relations, honed at Helping Hands. Proven ability to enhance service quality through effective communication and problem-solving. Knowledgeable with a solid background in maintaining clean and safe environments. Demonstrated ability to manage tasks efficiently and contribute to sanitary workplace. Proven track record of using effective cleaning techniques and adhering to health and safety guidelines.
Overview
4
4
years of professional experience
Work History
Shelter Specialist
Helping Hands
08.2024 - 10.2025
- Assisted in developing individualized care plans for clients based on specific needs.
- Facilitated communication between clients and service providers to ensure effective support.
- Implemented feedback systems to enhance quality of service and client satisfaction.
- Coordinated training sessions for new staff on best practices and organizational policies.
- Followed all company policies and procedures to deliver quality work.
Environmental Service Technician
OSF Saint Francis Medical Center
10.2023 - 10.2024
- Maintained cleanliness and sanitation standards across patient care areas to ensure safety and comfort.
- Operated specialized cleaning equipment, enhancing efficiency in waste management and infection control procedures.
- Collaborated with healthcare staff to address environmental concerns, improving overall facility hygiene practices.
- Trained new team members on cleaning protocols and safety measures, fostering a culture of compliance and teamwork.
- Implemented best practices for hazardous material disposal, contributing to a safer hospital environment for patients and staff.
- Conducted routine inspections of cleaning supplies and equipment to ensure availability and effectiveness in service delivery.
- Monitored adherence to regulatory guidelines during cleaning operations, ensuring consistent quality standards were met.
Food Runner
Chili's Restaurant
04.2023 - 10.2023
- Delivered food orders promptly to ensure customer satisfaction and experience.
- Collaborated with kitchen staff to maintain order accuracy and presentation standards.
- Assisted in managing dining area cleanliness and organization during peak hours.
- Communicated effectively with servers to streamline food delivery process.
- Trained new team members on service protocols and restaurant procedures.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
Sanitation Specialist
DOC Illinois
07.2021 - 03.2023
- Ensured compliance with sanitation standards and regulations in facility operations.
- Conducted regular inspections of equipment and materials to maintain cleanliness and safety.
- Developed and implemented effective cleaning protocols to enhance operational efficiency.
- Trained staff on proper sanitation procedures and best practices for safety compliance.
- Utilized specialized cleaning tools and chemicals to achieve optimal sanitation results.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Education
Certificate - Entrepreneurial Studies
Drucker School Of Management
Claremont, CA07-2022
GED -
Rend Lake College
Ina, IL05-2007
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Guest engagement
Timeline
Shelter Specialist
Helping Hands
08.2024 - 10.2025
Environmental Service Technician
OSF Saint Francis Medical Center
10.2023 - 10.2024
Food Runner
Chili's Restaurant
04.2023 - 10.2023
Sanitation Specialist
DOC Illinois
07.2021 - 03.2023
Certificate - Entrepreneurial Studies
Drucker School Of Management
GED -
Rend Lake College