Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ronald Webb

Hampton,VA

Summary

Dynamic Food and Beverage Supervisor at Atrium Hospitality with expertise in menu development and staff leadership. Enhanced customer satisfaction through efficient service and meticulous food safety compliance, achieving top-rated health inspection scores. Proven ability to streamline operations and reduce waste, fostering a high-quality dining experience in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Atrium Hospitality
07.2017 - Current
  • Assisted in managing daily food and beverage operations to ensure smooth service flow.
  • Provided support in training staff on food safety protocols and customer service standards.
  • Monitored inventory levels and assisted with ordering supplies to maintain stock availability.
  • Collaborated with kitchen staff to coordinate meal preparation and delivery timelines effectively.
  • Engaged with customers to gather feedback and enhance overall dining experience.
  • Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
  • Supported special event planning by coordinating menus and staffing requirements as needed.
  • Adapted quickly to changing service demands while maintaining high standards of quality and efficiency.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Delivery Driver

Apollo Press
06.2008 - 09.2016
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Maintained accurate delivery logs using GPS and routing software.
  • Adhered to safety regulations and company policies during transportation of goods.
  • Collaborated with warehouse staff to streamline loading and unloading processes.
  • Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
  • Resolved customer inquiries and issues promptly, fostering positive relationships with clients.
  • Trained new drivers on best practices for efficient route management and customer service.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.

Service Technician

Yates Fire Protection
03.2002 - 06.2008
  • Diagnosed and repaired equipment malfunctions to restore functionality for clients.
  • Conducted routine maintenance on machinery, ensuring optimal performance and longevity.
  • Collaborated with team members to streamline service processes and enhance customer satisfaction.
  • Trained junior technicians in troubleshooting techniques and safety protocols.
  • Utilized diagnostic tools to assess equipment issues, leading to timely resolutions for clients.
  • Maintained accurate records of service calls, parts used, and repairs performed for accountability.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Education

High School Diploma - Business

Vailsburg High School
Newark, NJ
06.1985

Skills

  • Menu development
  • Waste reduction
  • Catering coordination
  • Fine-dining expertise
  • Banquet operations
  • Scheduling staff
  • Allergen awareness
  • Sanitation standards
  • Food presentation
  • Ordering supplies
  • Bar management
  • Table service
  • Quality assurance
  • Staff supervision
  • Inventory management
  • Staff leadership
  • Food safety compliance
  • Nutrition
  • Customer service
  • Staff consultation
  • Food and beverage service
  • Food safety understanding
  • Food safety
  • Opening and closing procedures
  • Work area inspection
  • Cooking
  • High volume dining

Certification

Virginia Alcohol Seller/Server Training

Bar Smart Bartender

Timeline

Food and Beverage Supervisor

Atrium Hospitality
07.2017 - Current

Delivery Driver

Apollo Press
06.2008 - 09.2016

Service Technician

Yates Fire Protection
03.2002 - 06.2008

High School Diploma - Business

Vailsburg High School

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Ronald Webb