Ronald Westberry

Night Manager

M&h Gas

03.2022 - 10.2023

Created nightly shift task lists to assign duties to each employee.
Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Maintained accurate delivery, sales and inventory records for good stock management.
Streamlined night audit processes for increased accuracy and timely financial reporting.
Enhanced team performance by providing regular training and promoting a positive work environment.
Resolved customer complaints promptly and professionally to maintain satisfaction.
Trained and mentored new and existing staff to achieve best practices.
Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Processed customer orders quickly and accurately to meet dispatch targets.
Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
Coordinated vendor and supplier activity for timely delivery of products and services.
Set aggressive targets for employees to drive company success and strengthen motivation.
Assisted in organizing and overseeing assignments to drive operational excellence.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed detailed plans based on broad guidance and direction.
Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Managed Number employees in delivering smooth, productive night shift operations.
Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
Assessed and adjusted staffing levels to meet operational demands.
Built constructive working relationships to aid staff loyalty, motivation and productivity.
Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
Established team priorities, maintained schedules and monitored performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Fostered positive work environment, leading by example and encouraging open communication among night staff.
Promoted culture of continuous improvement, encouraging staff to suggest innovations for enhancing nighttime operations.
Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
Increased guest satisfaction, responding swiftly to special requests and ensuring amenities were readily available.
Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
Boosted revenue by identifying and promoting upselling opportunities to guests during nighttime.
Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
Established reliable inventory management system for night shift operations, ensuring no shortage of supplies.
Improved team morale, conducting regular training sessions on customer service and conflict resolution.
Enhanced security measures, conducting thorough staff training on emergency response protocols.
Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
Facilitated team meetings to discuss performance goals and strategies for improving guest experience during nighttime hours.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

Night Manager

Education

High School Diploma -

Skills

Goals

Additional Information

Timeline

Night Manager

High School Diploma -

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