Ronald Wheeler
Cathedral City,CA
Summary
Detail-oriented Dining Room Manager with 15 years of experience. Successful at innovative front of house design and efficient systems of communication. Adept at multitasking and staying productive and professional in high-demand situations.
Overview
15
15
years of professional experience
Work History
Dining Room Manager
7 Lakes Country Club
10.2011 - Current
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
General Manager
Cathedral Canyon Country Club
07.2008 - 09.2011
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Music
Riverside City College
Riverside CaliforniaHigh School Diploma -
Redlands High School
Redlands California06.1983
Skills
- Equipment Sanitation
- Reading Comprehension
- Kitchen Sanitation
- Event Planning Knowledge
- Dining Room Management
- Guest Relations
- Work Assignments
- Conflict Mediation
- Guest Satisfaction
- Catering Understanding
- Food Safety and Quality
- Work Scheduling
- Bartending Expertise
- Dining Room Services Coordination
- Employee Performance Evaluations
- POS Terminal Operation
- Maintain Food Safety
- Serve Customers
- Schedule Crew Members
- Staff Scheduling
- Front of House Management
- Teamwork and Collaboration
- Credit Card Transaction Processing
- Managing Reservations and Large Parties
Timeline
Dining Room Manager
7 Lakes Country Club
10.2011 - Current
General Manager
Cathedral Canyon Country Club
07.2008 - 09.2011
No Degree - Music
Riverside City College
High School Diploma -
Redlands High School
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