Ronald White
San Diego,CA
Summary
With a proven track record at Seabreeze Management Company, I excel in safe driving and exceptional customer service, ensuring passenger satisfaction and safety. My expertise in vehicle maintenance and problem-solving has significantly enhanced operational efficiency. Renowned for reliability and flexibility, I've fostered strong client relations relationships working for Seabreeze Management.
Overview
2014
2014
years of professional experience
Work History
Commercial Chauffeur/ Operations Associate
SeabreezeManagement Company
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Generated increased referrals by consistently exceeding expectations in both service quality and personal presentation standards.
- Conducted routine vehicle inspections to ensure proper maintenance and address any potential issues before they escalated.
- Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed.
- Contributed to the company''s positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
- Collaborated with dispatchers effectively for smooth assignment scheduling and communication updates throughout shifts.
- Facilitated stress-free travel experiences by anticipating client needs and addressing them proactively, such as providing refreshments or adjusting vehicle temperature settings.
- Checked in with dispatch service and updated with current location.
- Participated in ongoing training sessions for defensive driving techniques, staying current on best practices for maximizing passenger security.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation, and service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Managed teams of drivers, shift schedules and reservation calendars.
- Hired new drivers, maintained performance and managed customer service.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Communicated with passengers regarding estimated time of arrival.
- Adhered to tight schedule and met departure and arrival deadlines.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Followed designated routes and schedules while operating vehicles.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Responded with ease to sudden changes in routes and schedules.
- Helped passengers with luggage, collected fares and politely answered questions.
- Followed applicable traffic regulations and traffic laws.
- Remained calm and poised in emergent situations.
- Pointed out landmarks and other points of interest to passengers.
- Developed deep knowledge of local routes and area destinations.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Increased customer satisfaction by implementing feedback systems to directly address concerns and improve service delivery.
Operator/ Driver Trainer/Operations Clerk
MTS/ San Diego Transit
06.1978 - 10.2013
- Provided on-the-job training to newly hired workers and team members.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Education
No Degree - Biology/Pscychology
Grossmont College
El Cajon, CASkills
- Safe driving
- Punctuality
- Flexibility
- Professional manner
- Clean driving record
- Defensive driving
- Passenger assistance
- Vehicle inspection
- Route planning
- Multi-passenger vehicles
- Local traffic patterns
- Schedule management
- Vehicle maintenance
- Traffic laws expertise
- Fuel efficiency
- Weather preparedness
- Safety regulations
- Emergency procedures
- Professional demeanor
- Schedule coordination
- Type vehicles expertise
- Security
- Local area network
- Passenger support
- Car cleaning
- Basic mechanics
- Confidentiality
- Safe driving techniques
- Problem-solving
- Safety awareness
- Passenger transportation
- Maintenance
- Mechanical systems
- Fare collection
- Accurate money handling
- Adaptable nature
- Conflict resolution skill
- Dispatcher communication
- Vehicle operations
- Reservations
- Securing loads
- Maintenance needs
- Dispatch procedures
- Regulatory compliance
- Pick-up scheduling
- Road safety
- Railroad regulations
- Mechanical systems expertise
- Proper vehicle operations
- Luggage loading
- Passenger transport
- Mobility assistance support
- GPS and mapping
- Baggage support
- Disabled passenger support
- Pick-up coordination
- Teamwork
- Teamwork and collaboration
- Customer service
- Dependable and trustworthy
- Time management
- Dependable and reliable
- Safe driving practices
- Attention to detail
- Efficiency and time management
- Safety-focused
- Effective communication skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Strong working relationships
- Organizational skills
- Team collaboration
- GPS and route planning
- Defensive driving practices
- Active listening
- Effective communication
- Customer relationships
- Adaptability and flexibility
- Verbal and written communication
- Commercial drivers license CDL
- Valid Driver's license
- Decision-making
- Ability to lift 50 pounds
- Communication and interpersonal skills
- Conflict de-escalation
- Problem resolution
- Customer support
Affiliations
I’ve volunteered at BayFair 2024, I’m a current member/ volunteer at The German-American Society’s. I also volunteer for a nonprofit, Bicycle’s de Puebla for the homeless.
My girlfriend Janie & I belong to a bookstore bookclub, that meets once a month in Point Loma.
Timeline
Operator/ Driver Trainer/Operations Clerk
MTS/ San Diego Transit
06.1978 - 10.2013
Commercial Chauffeur/ Operations Associate
SeabreezeManagement Company
No Degree - Biology/Pscychology
Grossmont College
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