Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Whitney

Whitinsville,Massachusetts

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 30+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

33
33
years of professional experience

Work History

General Manager

Buffalo Wild Wings
02.2022 - Current
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Excellent communication skills, both verbal and written.

Assistant General Manager

Craft Food Hall
01.2021 - 01.2022
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Cook/Manager

Harry's Famous Pizza
11.1990 - 12.2020
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
  • Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.

Education

High School Diploma -

Uxbridge High School
Uxbridge, MA
06.1993

Skills

  • Sales Coaching
  • Sales Strategies
  • Goal Setting
  • Sound Judgment
  • P&L Management
  • Problem Resolution
  • Performance Improvements
  • Inventory Control
  • Inventory Tracking and Management
  • Recruitment
  • Budget Control

Timeline

General Manager

Buffalo Wild Wings
02.2022 - Current

Assistant General Manager

Craft Food Hall
01.2021 - 01.2022

Cook/Manager

Harry's Famous Pizza
11.1990 - 12.2020

High School Diploma -

Uxbridge High School

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Ronald Whitney