Ronald Wicks
Summary
Dedicated social services professional with extensive experience spanning over four years, beginning as a Monitor and advancing to roles of increasing responsibility. Proven track record of making meaningful contributions in client support and program management. Skilled in building rapport with diverse populations, addressing substance abuse and mental health concerns, and facilitating access to essential services. Demonstrated success in outreach initiatives, connecting individuals experiencing homelessness with vital resources and fostering community engagement. Seeking to leverage expertise and passion for social advocacy in a management position within the social services sector.
Overview
4
4
years of professional experience
Work History
Outreach Het Spa 6 Outreach
LAHSA
03.2022 - Current
- Foster respectful engagement with adults who have a history of chronic homelessness and mental illness
- Assist homeless individuals in accessing resources and facilitate necessary referrals
- Collaborate with county and corporate entities to ensure comprehensive client support
- Aid in obtaining housing readiness documentation, including ID, social security cards, and income verification
- Advocate for homeless individuals when they encounter barriers in accessing services
- Provide transportation to appointments when necessary
- Cultivate positive and productive relationships with mental health programs, shelter programs, law enforcement, and other local officials, as well as service and resource providers for the homeless
- Attend team meetings, case conferences, training workshops, and community meetings as required
- Develop agendas and communication materials to facilitate effective collaboration
- Deliver excellent services and attention to homeless individuals in face-to-face interactions or through phone conversations
- Engage with homeless individuals persistently until shelter or permanent housing is secured.
Case Coordinator
The Salvation Army
11.2021 - 02.2023
- Oversaw a caseload of over 130 individuals at the LA Grand Shelter
- Managed and organized all pertinent files, documentation, and paperwork for participating individuals and families
- Established effective communication with external agencies, including LAHSA, to ensure the accuracy of required documents
- Generated regular reports for leadership and collaborated with systems partners
- Facilitated the matching of clients with suitable social programs, refunds, and benefit packages
- Engaged in collaborative problem-solving with both staff and clients to enhance communication and encourage growth
- Assisted clients in navigating the process of finding permanent housing.
Monitor
The Salvation Army
03.2020 - 11.2021
- Address the needs of over 100 homeless clients promptly and professionally
- Enforce adherence to program policies and procedures among clients
- Enter and update all HMIS data as required
- Set standards for swing shift logs and end-of-shift reports
- Guarantee accurate and effective monitoring of programs, data collection, contract implementation, and outcomes through collaboration with other departments and/or units.
Education
Psychology -
California University Domingez Hill
Carson, CA08.2025
Skills
- Communication skills
- Empathy and active listening
- Crisis intervention
- Community networking
- Leadership
- Problem Solving
- Advocacy
- Conflict Resolution
Timeline
Outreach Het Spa 6 Outreach
LAHSA
03.2022 - Current
Case Coordinator
The Salvation Army
11.2021 - 02.2023
Monitor
The Salvation Army
03.2020 - 11.2021
Psychology -
California University Domingez Hill
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