Ronald Willey

• Administered emergency medical care to patients in critical conditions.
• Assisted with triage processes, prioritizing patient needs effectively.
• Monitored vital signs and documented changes in patient status accurately.
• Collaborated with healthcare team to develop treatment plans for patients.

• Processed customer orders efficiently, ensuring timely fulfillment and accurate inventory management.
• Assisted customers in selecting parts, providing knowledgeable recommendations for their vehicle needs.
• Utilized dealership software to track inventory levels and manage stock replenishment effectively.
• Collaborated with service technicians to identify required parts for repairs, enhancing operational workflow.
• Educated customers on product features and benefits, improving overall satisfaction and retention rates.
• Maintained organized work areas, adhering to safety protocols and enhancing workplace efficiency.
• Resolved customer inquiries promptly, demonstrating strong problem-solving skills and product knowledge.
• Participated in training sessions to improve technical knowledge of automotive parts and services offered.
• Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
• Assisted customers with locating specific parts, leading to a streamlined shopping experience.
• Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
• Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
• Processed customer orders accurately and efficiently, contributing to repeat business.
• Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
• Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
• Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
• Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
• Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
• Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Ordered parts from various distributors to fulfill demands.

Same as job descriptions at Lithia Camp Chevrolet

• Assisted customers in identifying and selecting automotive parts based on needs.
• Processed sales transactions efficiently using point-of-sale systems.
• Maintained inventory accuracy through regular stock checks and updates.
• Provided product knowledge to enhance customer satisfaction and support sales efforts.
• Resolved customer inquiries regarding parts availability and pricing effectively.
• Trained new staff on operational procedures and customer service standards.
• Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
• Streamlined order processing for quicker turnaround times and improved customer experience.
• Collaborated with team members to achieve monthly sales targets and improve overall department performance.
• Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
• Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
• Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
• Participated in promotional events to showcase new products and generate interest among potential buyers.
• Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Organized parts storage and stocked inventory according to established guidelines.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.

Volunteer firefighter EMT, served as a firefighter obtaining many firefighting certificates for wildland firefighting, and urban firefighting as well as structure firefighting. Earned tech rescue for confined space as well as rope rescue certifications

obtained IlS EMT certification to administer IV's, and numerous medications.

15 years served as EMS Chief, and Ambulance coordinator for Rosalia Fire and EMS, and EMS chief for Whitman county Fire district #7 Until retiring December 31, 2023

• Responded to emergency calls, providing critical fire suppression and rescue services.
• Conducted safety inspections of equipment, ensuring readiness and compliance with regulations.
• Assisted in training new recruits on firefighting techniques and safety protocols.
• Collaborated with team members during drills to enhance operational efficiency and response time.
• Maintained firefighting gear and apparatus, ensuring optimal performance during emergencies.
• Evaluated fire scenes to determine causes, contributing to fire prevention strategies.
• Led post-incident reviews, identifying areas for improvement in response procedures and training protocols.
• Developed community outreach programs to educate residents on fire safety practices.
• Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
• Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
• Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
• Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
• Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
• Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
• Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
• Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
• Oversaw equipment and vehicle upkeep to maintain emergency readiness.
• Trained new firefighters to comply with safety protocols and equipment usage.
• Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.