Ronald Williams
Bullard,TX
Summary
Dynamic Infrastructure Technician with a proven track record at ETV Software, excelling in cybersecurity strategies and disaster recovery planning. Demonstrated expertise in network security and technical troubleshooting, leading to the successful completion of multiple IT projects. Adept at collaborating with teams and enhancing operational efficiency through effective IT documentation and protocols.
Overview
21
21
years of professional experience
Work History
Infrastructure Technician
ETV Software
10.2023 - Current
- Prevented data loss with regular backups and sound disaster recovery processes.
- Protected data, software, and hardware with top-notch security procedures.
- Assisted with Creation and implementation of ETV's early cyber security SOPs as well as the Disaster recovery procedures.
- Performed administration duties for the company's security solutions.
- Performed network and systems administration for 30+ client on-premises and cloud networks.
- Maintained, repaired, and upgraded Client and Company on-premises and cloud infrastructures (Servers, Switches and firewalls).
- Provided remote management support for all network equipment to include (switches, Firewalls and Wireless access points).
- Completed multiple IT infrastructure projects.
- Collaborated with end-users on remote and onsite troubleshooting.
- Improved network operations by recommending and implementing proactive hardware, software and policy updates.
Juvenile Supervision Officer
Smith County Texas Juvenile Services
01.2023 - 10.2023
- Supervised and Mentored juveniles ranging from the ages of 12 to 18 Years of age in a detention setting.
- Mentored and provided daily life skills to incarcerated juvenile offenders.
- Complied with the daily operations of a detention facility in accordance with the Texas Juvenile Justice Department detention standards.
- Monitored and authorized entrance and departures of Residents, visitors, and other persons while guarding against theft and maintaining security of premises.
- Trained as the Facility's master CPR, First Aid and AED instructor.
Partner
Q Sciences
Temple, Texas
07.2021 - 01.2023
- Promotional event manager duties included recruiting/scheduling, training ambassadors, set-up and breakdown, taking photos and leading a team as large as 6 people.
- Effectively marketed, promoted and sold Q Science products at various events throughout the Temple, Waco, Austin and San Antonio area.
- Created marketing plans and activities to help drive brand loyalty and target young professionals.
- Temple, Texas
Helpdesk Manager
McLane Intelligent Solutions
Temple, Texas
03.2016 - 07.2021
- I worked as a project manager and project designer on multiple IT projects.
- I also helped create and implement the company's IT security portfolio.
- Worked and maintained all client's Backups and server maintenance.
- I created and implemented all the Help desk's SOPs which allowed the Help desk to initially close 300+ backlogged tickets.
- Created and implemented all the Help desk's SOPs allowing a more effective and efficient workflow.
- Created and implemented the company's early cyber security SOPs as well as the Disaster recovery procedures.
- Scheduled all Project work with MIS teammates and or vendors.
- Supervised 6 Helpdesk Technicians in a 24/7 Helpdesk setting.
- Supervised Helpdesk operations to maintain 290+ tickets a week completion rate.
- Collaborated with end-users on remote and onsite troubleshooting.
- Updated and sent daily metric reports to upper Management.
- Performed network and systems administration for 75+ client on-premises and cloud networks.
- Maintained, repaired, and upgraded on-premises and cloud infrastructures (Servers, Switches and firewalls).
- Provided remote management support for all network equipment to include (switches, Firewalls and Wireless access points).
- Performed administration duties for the company's security solutions.
- Monitored and Maintained Backup Solutions.
- Project Managed over 30 IT projects.
- Quoted and implemented IT projects to include Server refreshes, workstation refreshes, wireless access projects and server installations.
- Migrated Clients from exchange to O365.
- Temple, Texas
Purchasing / Customer Service
Datamars Inc.
Temple, Texas
06.2014 - 03.2016
- While working Customer Service I also was in charge of new tag design creations.
- I managed, ordered and maintained all office and plant materials.
- Ensured orders are taken and entered correctly, Answer phones and customers timely and accurately.
- Created custom designs for new and current clients.
- Maintain supplies used in the office.
- Negotiate with various vendors for reduced pricing for materials used plant wide.
- Temple, Texas
Security Officer
Doyon Universal Services
, Texas
04.2013 - 06.2014
- Worked closely with local and federal law enforcement personnel to maintain a high level of security along the border and Oil rig sites.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Worked with Border Patrol and other Local Agencies in the matters of Undocumented Personnel.
- Texas
Squadron CBRNE NCOIC/ LEAD SCOUT
US ARMY
11.2004 - 02.2013
- Worked as a Lead scout/ Infantryman conducting over 380 combat mounted and unmounted patrols.
- Worked as the Squadron/ Battalion CBRNE (Chemical, Biological, Radiological, Nuclear and High-yield explosives) NCOIC instructing and leading 5 companies in CBRNE operations.
- Briefed Weekly and Monthly Training reports to Upper Leadership.
- Created and distributed Squadron/Battalion and Company SOPs (Standard Operating Procedures).
- Trained and led over 20 Infantry/Scout Soldiers.
- Trained and operated as a Hazmat First responder.
Education
Associate in Applied Science (A.A.S.) - Information Technology - Cybersecurity
Purdue Global
Online01.2025
Skills
- Network security and troubleshooting
- Cybersecurity strategies
- Disaster recovery planning
- Remote management solutions
- Technical troubleshooting expertise
- IT documentation and protocols
- Backup and recovery systems
- Incident management techniques
- Server administration
Tools And Software
- Atlassian Jira and Confluence
- MS Project
- Vizio
- ConnectWise Manage
- Labtech / Automate
- Sharepoint / Ensemble
- OpenDNS
- Proofpoint
- VMware
- Datto
- Solarwinds
- Veam
- Synology
- Barracuda
- Sophos
Databases
- MS SQL Server
- MySQL
Technical Certifications
- Huntress Administrator
- ConnectWise Manage Administrator
- Labtech / Automate Administrator
- Datto Level 3 Engineer
- Sophos Engineer
- Sophos Architect
- Proofpoint Administrator
- OpenDNS Administrator
Technical Specializations
- Systems Administration
- Product Integration
- Operations Management
- Project Management
- Vendor Relations
- Client Relationship Management
- Security
- AWS
Timeline
Infrastructure Technician
ETV Software
10.2023 - Current
Juvenile Supervision Officer
Smith County Texas Juvenile Services
01.2023 - 10.2023
Partner
Q Sciences
07.2021 - 01.2023
Helpdesk Manager
McLane Intelligent Solutions
03.2016 - 07.2021
Purchasing / Customer Service
Datamars Inc.
06.2014 - 03.2016
Security Officer
Doyon Universal Services
04.2013 - 06.2014
Squadron CBRNE NCOIC/ LEAD SCOUT
US ARMY
11.2004 - 02.2013
Associate in Applied Science (A.A.S.) - Information Technology - Cybersecurity
Purdue Global