Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
A Way Home For Dogs
PTSA
Generic

Melissa Winters

Chula Vista,CA

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle support for clients. Experience with senior in-home care providing guidance and encouragement to clients through physical and emotional support.

Overview

23
23
years of professional experience

Work History

Companion Caregiver

Papa
11.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Uber Partner

Uber
06.2017 - Current
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Adhered to all safety regulations and traffic laws while driving.

Recruiting Manager

U.S. Navy
09.2013 - 06.2017
  • Managed recruitment team and trained and mentored new advisors.
  • Negotiated job offers to attract top talent and keep organization competitive in job market.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Developed relationships with recruitment agencies and other external partners to expand organizational reach and identify potential candidates.

Sonar Technician First Class

U.S. Navy
03.2004 - 06.2017
  • Maintained sonar systems on ships, troubleshooting and resolving detected issues to restore proper functionality.
  • Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
  • Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
  • Worked to retrofit equipment and upgrade software systems.
  • Provided extensive training and mentoring to fellow personnel to convey experience and expertise in sonar and acoustic equipment and enhance team performance.

Customer Service Manager

Tops Friendly Markets
07.2001 - 01.2004
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Science - Biological Sciences

SUNY At Buffalo
Buffalo, NY
01.2004

High School Diploma -

Tonawanda Senior High School
Tonawanda, NY
06.2002

Skills

  • Developing Client Trust
  • Care Plan Assessment
  • Companionship and Emotional Support
  • Household Management
  • Compassionate Communication
  • Resource Advocacy

Timeline

Companion Caregiver

Papa
11.2023 - Current

Uber Partner

Uber
06.2017 - Current

Recruiting Manager

U.S. Navy
09.2013 - 06.2017

Sonar Technician First Class

U.S. Navy
03.2004 - 06.2017

Customer Service Manager

Tops Friendly Markets
07.2001 - 01.2004

Associate of Science - Biological Sciences

SUNY At Buffalo

High School Diploma -

Tonawanda Senior High School

Affiliations

A Way Home For Dogs Volunteer


  • Animal rescue, rehabilitation and rehoming of unclaimed pets.


California State PTA Member


  • Helping to build a sense of community among parents, teachers and students.


  • Organizing social events, family oriented activities and collaborative projects that bring people together.



A Way Home For Dogs

Volunteer since June 2022

  • Dog rescue, rehabilitation & rehoming

PTSA

Actively involved in the school and community.

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Melissa Winters